Highly-qualified Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Sierra Health Wellness Centers
09.2022 - Current
Oversee a team of 6 direct reports and 16 indirect staff to manage a small substance abuse program consisting of 12 patients.
Oversee all daily program operations, including introducing and implementing new program requirements that have been approved by upper management.
Ensure that all program orders be placed, including food, office, and course supply materials.
Training new staff and enforcing a calm and therapeutic environment within the office.
Assist in new intake procedures for new patients, ensuring detox patients and new admits have completed all required tasks to optimize billing efforts and patient care.
Maintaining treatment and supplemental proficiency hours.
This is accomplished by enforcing the program schedule, making sure groups are held on time, and ensuring that one-on-ones have been accomplished for the week.
Provides the Senior Administration with weekly staff and facility reports to record the productivity of the program and staff members.
Ensure all budgeting and finances are overseen and completed on a monthly basis.
Engage in community outreach when needed.
This includes making connections with local hospitals, clinics, and other potential referral sources.
Assist staff in crisis intervention and maintain proper protocol for each incident by reporting in a timely manner.
Maintain staff deadlines with documentation and reporting into the Electronic Health Records to ensure optimal billing.
Ensure all facility grounds are in compliance by overseeing agencies and tracking scheduled inspections, such as administrative walk-throughs, including fire and safety code inspections.
Facilitating staff meetings and offering leadership and guidance to all staff members.
Understand and uphold confidentiality requirements and HIPAA.
Medical Coordinator
Sierra Health Wellness Centers
06.2021 - Current
Maintains appropriate staffing levels.
Assists in developing, implementing, and revising protocols and procedures to ensure that staff adheres to the high standards of patient care expected.
Demonstrate knowledge of approved and investigational products within the therapeutic area(s) and is able to apply that understanding to all related activities
Guiding staff and patients through admissions and correct medical administrative protocols.
Checking and verifying information on patient medical records.
Coordinating admissions and discharge of patients with other departments.
Developed and maintained patient records, including medical histories, reports and examination results.
Lead Psychiatric Technician
Cirby Hills Psychiatric Hospital
01.2020 - 01.2021
Performed initial assessments on new patients and developed individualized treatment plans.
Monitored patient behavior, safety, and well-being in a clinical setting.
Coordinated with medical staff to ensure the best possible care for each patient.
Supervised other Psychiatric Technicians during shift operations.
Maintained accurate records of patient progress, interventions, and medications administered.
Participated in multi-disciplinary team meetings to discuss patient progress and plan further treatment strategies.
Assisted with admissions, discharges, transfers and escorts as needed.
Developed positive relationships with clients through effective communication techniques.
Assessed client needs and identified any potential problems that may arise during treatment process.
Lead Care Manager
Sunrise Senior Living
01.2016 - 01.2019
Provided direct supervision to Care Managers and ensured they were meeting performance standards.
Conducted regular staff meetings to review goals, objectives and progress of the team.
Assisted in the development of individual care plans for patients based on their needs.
Collaborated with other healthcare providers involved in patient care such as physicians, nurses, social workers.
Reviewed documentation from Care Managers to ensure accuracy and completeness of records.
Performed administrative tasks such as scheduling appointments, preparing reports.
Managed weekly team schedules and individual job assignments.
Hospice and Palliative Care nurse
Axion Continue/Netherlands
01.2012 - 01.2015
Assessed and evaluated patient's physical and emotional needs to provide appropriate care.
Provided comfort measures, such as pain management, symptom control and end-of-life care.
Developed individualized plans of care for each patient based on their condition and preferences.
Educated patients and families about palliative care options, treatments, medications and prognosis.
Counseled patients and families regarding end-of-life decisions, including advance directives.
Facilitated bereavement support groups for family members of deceased patients.
Coordinated with other healthcare professionals to ensure continuity of care across settings.
Collaborated with physicians to develop treatment plans that met the needs of the patient while respecting their wishes.
Maintained comprehensive medical records documenting all aspects of patient care provided.
Provided emotional support to terminally ill patients and their families during difficult times.
Attended interdisciplinary team meetings to discuss patient progress and plan future interventions.