Sheku Johnson
Canton,MA
Summary
Dynamic experience in FOH and BOH functions. Engaging communicator with exceptional customer service and food-handling skills. Skilled in memorizing menu items and taking accurate drink and food orders. Sociable Server offering just for years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations.
Hardworking relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Outgoing Customer Service Cashier well-versed in loss prevention techniques and proficient in POS and register systems. Energetic self-starter with outstanding active listening abilities. Friendly and engaging Cashier with a history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Overview
6
6
years of professional experience
Work History
Food Server
Neroli Ristorante
Westwood, MA
08.2023 - Current
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
Pizza Chef
Launch Trampoline Park
Norwood, Ma, MA
11.2021 - Current
- Built pizzas using proper amount of dough and quantities of toppings according to specifications.
- Operated pizza oven and brick oven along with other kitchen equipment to prepare authentic Italian dishes.
- Stocked freezers and refrigerators to maintain adequate supply of ingredients and products.
- Recorded customer orders by answering phone or taking information in person.
- Placed completed orders at pick-up counter and alerted customers to retrieve items.
- Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Made other foods like chicken nuggets, mozzarella sticks, Fried dough, fries, etc
Food Runner
The Yard House
Dedham, MA
05.2021 - 04.2023
- Memorized dining room floor plans and understood seat number system.
- Assisted servers to optimize guest dining experience.
- Responded quickly to customer concerns and escalated major issues to management.
- Double-checked meals placed in window against customer tickets for accuracy.
- Removed dishes and glasses from tables or counters to take to kitchen for cleaning.
- Offered insight into menu items to answer customer questions.
- Transferred supplies and ingredients between storage and kitchen areas by hand or cart.
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying into register.
Babysitter
Rebecca KaiKai
Canton, MA
09.2017 - 07.2022
- Monitored children's safety and well-being to prevent accidents and falls.
- Enforced rules to teach good manners and maintain safe environment.
- Read stories and played alphabet games to promote early literacy.
- Assisted children with bathing and potty training to instill good hygiene from young age.
- Helped older kids complete homework, school projects and chores.
- Checked homework and assisted with schoolwork and studying.
Server
Bertuccis
Canton, MA
07.2021 - 10.2021
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Cleared table and bussed dishes to allow for quick setups.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Set up dining room to meet hospitality and service standards.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Party Host
Its2cool
Canton, MA
12.2019 - 02.2020
- Answered customers' questions about hours, seating, current wait time and other information.
- Cleaned up party rooms
- Made sure the kids had a good time
- Interacted with guests and participated in event activities, giving next-level attention to guests of honor.
Bagger and Cashier
Shaws
Canton, MA
07.2019 - 10.2019
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
High School Diploma -
Canton High School
Canton, MA06-2021
Skills
- Issue resolution
- Proper food storage
- Company policies and procedures
- Good with people
- Dining customer service
- Menu memorization
- Check payment processing
- Price memorization
- Effective customer upselling
- Safe food handling
- Check Payment Processing
- Great Memorization
- High-Volume environment
- Price Memorization
- Upselling and Cross Selling
- Warm and Friendly
- Ability to Lift 30 Pounds
Timeline
Food Server
Neroli Ristorante
08.2023 - Current
Pizza Chef
Launch Trampoline Park
11.2021 - Current
Server
Bertuccis
07.2021 - 10.2021
Food Runner
The Yard House
05.2021 - 04.2023
Party Host
Its2cool
12.2019 - 02.2020
Bagger and Cashier
Shaws
07.2019 - 10.2019
Babysitter
Rebecca KaiKai
09.2017 - 07.2022
High School Diploma -
Canton High School
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