Summary
Overview
Work History
Education
Skills
Certification
Volunteering
Timeline
Generic

Shela Hale

Sacramento,CA

Summary

Experienced Office Manager and administration professional with 10 years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Office Manager

Ramos Towing
Sacramento, CA
10.2020 - present
  • Developed and implemented office policies and procedures.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Provided administrative support to management team including preparing reports and presentations.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Ensured compliance with applicable laws regarding employment practices.
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.

Patient Access Representative

Sutter Memorial Hospital
Sacramento, CA
06.2010 - 06.2013
  • Processed patient admissions, registrations, transfers, and discharges according to established procedures.
  • Verified insurance coverage for services provided by the facility.
  • Collected co-pays and other payments from patients at time of service.
  • Responded to patient inquiries regarding billing or financial matters.
  • Ensured accuracy of all data entered into computer system.
  • Scanned documents into electronic medical records system.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations.
  • Provided assistance to internal departments when needed.
  • Answered phones promptly in a professional manner.
  • Actively participated in team meetings and training sessions.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified demographics and insurance information to register patients in computer system.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Assembled registration paperwork and placed identification bands on patient.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Verified patients' insurance and payment methods during admissions or check-in processes.

Laboratory Technician

Pathlogic
Carmichael, CA
06.2007 - 03.2010
  • Processed specimens following established protocols while adhering to strict safety standards.
  • Analyzed data using various software programs including Microsoft Excel and GraphPad Prism.
  • Maintained laboratory equipment by performing calibration checks and troubleshooting any malfunctions.
  • Prepared solutions of reagents for use in experiments according to standard procedures.
  • Conducted quality control testing on incoming materials to ensure accuracy of results.
  • Developed processes and techniques to improve the efficiency of laboratory operations.
  • Managed inventory levels by ordering supplies and ensuring stock is available when needed.
  • Maintained detailed records of test results for review by supervisors or other personnel as required.
  • Reviewed literature related to assigned projects to stay informed about current developments in the field.
  • Provided technical support to colleagues regarding methods used in experiments or data interpretation.
  • Assisted with training new lab technicians on proper operation of instruments, safety protocols, and other relevant topics.
  • Ensured that all laboratory areas were kept clean and orderly at all times.
  • Collected, labeled and stored lab samples according to laboratory specifications.
  • Prepared test samples and obtained and recorded test data in accordance with standards.
  • Assisted and instructed other laboratory technicians.

Education

Associate of Science - Pre Health Occupations

Sacramento City College
Sacramento, CA
05-2024

Associate of Science - Nutrition

Sacramento City College
Sacramento, CA
05-2024

Associate of Arts - Interdisciplinary Studies of Social Behaviors

Sacramento City College
Sacramento, CA
05-2024

Skills

  • Compliance Monitoring
  • Data Entry
  • Bookkeeping
  • Operations Management

Certification

  • Medical Assisting Certification
  • Professional Medical Coder

Volunteering

  • 1st Cohort of California Valley College Corps 2022-2023
  • United Way STARS Program- Program support and literacy tutor 2023
  • American Red Cross-Platelet Donor Group- Meta Moderator 2022-present
  • 916 Ink- Use Your words-K-8 writing support

Timeline

Office Manager

Ramos Towing
10.2020 - present

Patient Access Representative

Sutter Memorial Hospital
06.2010 - 06.2013

Laboratory Technician

Pathlogic
06.2007 - 03.2010

Associate of Science - Pre Health Occupations

Sacramento City College

Associate of Science - Nutrition

Sacramento City College

Associate of Arts - Interdisciplinary Studies of Social Behaviors

Sacramento City College

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Shela Hale