Summary
Overview
Work History
Education
Skills
Personal Qualities
Timeline
Generic

Shela Heights

Killeen,TX

Summary

Professional office support specialist with strong communication, organizational, and multitasking skills. Demonstrates high focus on team collaboration and adapts efficiently to changing needs. Highly reliable, recognized for resolving issues promptly and maintaining smooth office operations. Proficient in managing schedules, handling correspondence, and supporting daily administrative tasks with results-driven approach.

Overview

20
20
years of professional experience

Work History

Office Clerk II

STS
10.2024 - Current
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
  • Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.

Assistant Store Manager

Cefcostores
05.2023 - 10.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Customer Care Representative

Teleperformance
10.2017 - 05.2023
  • Skilled in Filing Medicare Grievance and Appeal/ Expedited Appeal form
  • Skilled in Medicare/Medicaid Behavioral Health Services
  • Skilled in Medical and Pharmacy Benefit calls
  • Skilled in Medical and Pharmacy Claim calls
  • Skilled in Data Entry
  • The best way to describe my part in the company I work for is basic
  • Worked with external Medical and Pharmacy representatives to address customer needs.
  • Uphold privacy and security requirements established by HIPPA and TPUSA regulatory agencies.
  • Promptly responded to customer inquiries and resolved complaints.
  • Made customers top priority and employed active listening skills to understand needs and deliver first-rate service.
  • Built client rapport, accurately processing repair invoices and claims while troubleshooting financial discrepancies through completion.

Sandwich Artist

Subway
06.2015 - 10.2017
  • Cleaned and maintained all food preparation stations.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Organized food preparation stations and replenished supplies as needed.
  • Executed all daily tasks and assisted other team members when needed.
  • Complied with safety and sanitation guidelines to ensure the health and wellbeing of customers and other staff.
  • Assisted customers, including answering questions and preparing orders.
  • Trained sandwich artists to apply attention to detail and commitment to quality.
  • Interacted with customers while taking orders and promoted a positive image for the business through excellent customer service.

Fruit Expert

Edible Arrangements LLC
02.2015 - 05.2017
  • Assemble fruit arrangements, dip fruit in chocolate, ETC
  • Cleaned walls, fans and drains in bakery coolers, display cases and work areas
  • Consistently received a 100% rate of customer satisfaction.
  • Accurately made change for cash transactions.
  • Managed a sampling program to introduce customers to new products.
  • Cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.
  • Interacted with customers while taking orders and promoted a positive image for the business through excellent customer service.
  • Maintained detailed records of what customers wanted and ordered, helping to increase profits when those customers returned at later date.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.

Assistant Manager

Church's Chicken
06.2005 - 01.2015
  • Reviewed and verified weekly and monthly store invoices.
  • Secured revenue, accurately monitoring cash intake and deposits to eliminate discrepancies.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
  • Processed credit and debit card payments and returned proper change for cash purchases.
  • Oversaw daily opening and closing procedures and helped to optimize daily operations.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Addressed customer issues to bring about quick and successful resolution.

Education

High School Diploma -

Richard Milburn Academy
Killeen, TX
01.2006

Skills

  • Credit card payment processing
  • Inbound and outbound calling
  • Data Entry
  • Quality control
  • Call center experience
  • Assistant Management
  • Data entry
  • Maintaining records
  • Verbal communication
  • Data management

Personal Qualities

  • Dependable and reliable
  • Cheerful and energetic
  • Flexible scheduling
  • Time management
  • Strong communication skills
  • Excellent multi-tasker
  • Courteous demeanor

Timeline

Office Clerk II

STS
10.2024 - Current

Assistant Store Manager

Cefcostores
05.2023 - 10.2024

Customer Care Representative

Teleperformance
10.2017 - 05.2023

Sandwich Artist

Subway
06.2015 - 10.2017

Fruit Expert

Edible Arrangements LLC
02.2015 - 05.2017

Assistant Manager

Church's Chicken
06.2005 - 01.2015

High School Diploma -

Richard Milburn Academy

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