Shelamar Mcmorris
Customer service representative
Cleveland,OH
Summary
Focused professional with notable history of maintaining best-in-class customer experience and building loyal client base and retention. Expertise in providing friendly and engaging environment through verbal and written communication for every customer interaction. Expert at performing inbound/outbound calls, resolving complex issues, surpassing customer needs, and managing requests. Adept at educating customers on company programs, promotions, and specific offers. Reputation for consistently earning strong customer satisfaction based on reviews and retention. Self-directed, flexible, team-oriented, and quick learner with strong time management skills. Able to work in demanding environments within deadlines. Exercise independent judgment, decision-making, and problem-solving abilities. Proficient in MS Office Suite. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
21
21
years of professional experience
Work History
Data Entry Clerk
Visron Technical, Key bank
01.2023 - Current
- Oversee receipt and processing of client remittance data as well as manage checks for clearing aligned with standard bank operating procedures
- Scan files into an electronic filling system
- Remove staples from the paperwork
- Assist in various office related task as needed Perform data entry and data transfer
- Process remittances and invoice data by receiving, sorting, preparing, and processing it
- Enforce department policies and procedures to improve business efficiency.
Data Entry Clerk
Area Temps
07.2022 - 04.2023
- Enhanced data accessibility by transferring data from hard copy to digital database
- Entered and sorted out customer information as well as maintained existing data in database to maintain records
- Streamlined search and retrieval process by managing hard copies of paperwork
- Ensured accuracy and completeness by analyzing data for deficiencies and errors
- Delivered exemplary administrative support for seamless operations.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Followed established procedures to enter and process data correctly.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Created and maintained data entry logs to track data entry activities.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Updated and maintained customer information, documents and records.
- Used computer software to store and retrieve data.
- Created spreadsheets for more efficient recordkeeping.
Dispatcher
Intralot
08.2013 - 01.2022
- Utilized radios and telephones to schedule and dispatch workers, work crews, equipment, and service vehicles to appropriate locations in line with customer requests, specifications, and needs
- Examined most efficient trouble and installation assignment by tracking technician location
- Provided exceptional customer service by offering technical support.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Sent out drivers to assist Number hourly callers based on locations, needs and worker availability.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Assisted in resolving customer complaints and grievances.
- Monitored and tracked dispatch communication systems.
- Communicated with customers to provide delivery updates and resolution.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Remote Product Support Specialist
Sherwin Williams
03.2003 - 06.2010
- Provided prompt and effective responses to customer inquiries to increase satisfaction and loyalty
- Preserved and retained records of customer interactions and transactions
- Followed up on interactions to address needs and concerns of customers
- Performed inbound calls to engage customers with product recommendations.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Monitored systems in operation and quickly troubleshot errors.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
Customer Service Representative
Intralot USA
02.2011 - 08.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School diploma - undefined
Shaw High East
Cleveland, OhioSkills
- Customer Service Management
- Operations Management
- Product Demonstrations
- Zendesk
- Organizational Development
- Reporting & Documentation
- Filing & Record Management
- Google Suite
- Data Integrity
- Inventory Optimization
- Team Training & Leadership
- Microsoft office
- Data Entry
- Monthly Closings
- Error Identification
- Word Processing
- Data Transcription
- Collecting Information
- Client Correspondence
- Mail Handling
- Sorting and Labeling
- Information Storage
- Office Administration
- Records Security
- Order Processing
- Verifying Dates
- Keyboard Entry
- Client Information Databases
- Independent Worker
- Quality Assurance
- Multi-Line Phone Proficiency
- Grammar Understanding
- Advanced Clerical Knowledge
- Updating Client Data
- Quality Control
- Data Processing
- Performance Improvement
- Technical Support
Timeline
Data Entry Clerk
Visron Technical, Key bank
01.2023 - Current
Data Entry Clerk
Area Temps
07.2022 - 04.2023
Dispatcher
Intralot
08.2013 - 01.2022
Customer Service Representative
Intralot USA
02.2011 - 08.2013
Remote Product Support Specialist
Sherwin Williams
03.2003 - 06.2010
High School diploma - undefined
Shaw High East
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