Summary
Work History
Education
Skills
Timeline
Generic

Micaela Carrillo

Clovis,CA

Summary

Knowledgeable and dedicated individual with extensive experience in the customer service/caregiver industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships and cultivating partnerships.

Work History

Caregiver for Family Member

In Home
Clovis, CA
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided transportation to doctor's appointments, grocery stores, salons and barbershops.

New Patient Coordinator

Ashli Healthcare
Fresno, CA
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.

Account Processor

Insurance Company
  • Examined documents for accuracy, legality and compliance with pertinent regulations.
  • Implemented new procedures for office functions when needed.
  • Developed working relationships with associates, employees of other departments and representatives of other organizations.
  • Maintained accounting, budgetary, personnel, cost, purchasing and other records as required.
  • Entered client details and notes into system for interdepartmental access and review.

Office Coordinator

Robert Half
Fresno, CA
  • Greeted approximately [Number] prospective tenants weekly.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.

Education

Some College (No Degree) -

Clovis Community College
Fresno, CA

Diploma -

Clovis West High School
Fresno, CA
06.2015

Skills

  • Strong communication skills - Dedicated team player
  • Client interaction
  • Social Perceptiveness
  • Proper Staffing
  • Ability to Lift
  • Respectful and Compassionate
  • Attentive to People
  • Client Requirements
  • Mobility Assistance
  • Data Entry and Database Software
  • Positive Attitude and Energetic
  • Visitor and Customer Relations
  • Call Answering and Routing
  • Schedule Preparation

Timeline

Caregiver for Family Member

In Home

New Patient Coordinator

Ashli Healthcare

Account Processor

Insurance Company

Office Coordinator

Robert Half

Some College (No Degree) -

Clovis Community College

Diploma -

Clovis West High School

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