Shelbee Millwee
McLoud
Summary
Detail-oriented individual with exceptional communication and project management skills. Demonstrated ability to handle multiple tasks effectively and efficiently in fast-paced environments. Proactive problem-solving with a focus on optimizing processes and supporting team objectives.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
9
9
years of professional experience
Work History
Coach
T-Mobile
11.2021 - Current
- Proved track record of managing, selling and developing relationships with strategic merchants.
- Worked with products, oversaw revenue management and facilitated outreach to key stakeholders, helping drive business.
- Conducted research, gathered information from multiple sources and presented results
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Customer Care Specialist
Cox Communications Inc
05.2021 - 11.2021
- Providing Customer service, technical support and generating sales to help all customers
- Problem solver
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Defused customer concerns with exceptional conflict and problem resolution skills.
- Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
Learning Trainer
Amazon Fulfillment Associates
09.2019 - 05.2021
- Fix problems with package through searching throughout the building distributions and through the region
- Fixing critical pull times to be able to make sure the customer gets their package.
- Trained and mentored over 500 new personnel hired to fulfill various roles.
- Monitored day-to-day activities of All company and employees, noting areas needing improvement and implementing plans for rectification.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in more packages been shipped out. .
- Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs
- Liaised between executives and entry-level workers, facilitating smooth communication
- Increased customer satisfaction by resolving issues
Sprint Customer Service Representative
Sprint
08.2018 - 09.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Worked with customers to understand needs and provide excellent service
- Successfully maintained clean, valid driver's license and access to reliable transportation
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
Assistant Manager
ONCUE EXPRESS
01.2017 - 08.2018
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Reduced financial discrepancies to minimize threats to health and productivity of business
Realtor
Keller Williams Realty
10.2016 - 09.2017
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Advised and informed prospective clients on current market activities and conditions.
- Wrote contracts to outline sales and purchases of properties.
- Compared recently sold area properties to determine competitive market prices.
- Interviewed clients and generated lists of potential properties meeting specific requirements from available listings
- Confirmed compliance with federal and state laws to enforce regulations and monitor sales
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms
- Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal
Assistant General Manager
Taco
09.2015 - 10.2016
- Hire people for store handling and handled food costs.
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Mentored and motivated team members to achieve challenging business goals.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures
- Managed team schedule with eye for coverage needs and individual strengths
- Built customer loyalty by devising promotions and products according to customer needs and budget
- Managed budget implementations, employee evaluations and contract details
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
Education
Bachelor's - Business Management,
Western Governors University
Salt Lake City, UT12-2023
High School Diploma -
Moore High School
05.2012
Skills
- Responding to Difficult Customers
- Call Documentation
- Upbeat and Positive Personality
- Customer Account Management
- Issue and Complaint Resolution
- Customer Retention Strategies
- Till Counting
- Efficient and Detail-Oriented
- Customer Service Excellence
- Building Customer Trust and Loyalty
- Workload Planning
- Performance Feedback
- Providing Feedback
- Client Rapport-Building
- Team Meetings
- Customer Data Confidentiality
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of up to 30 staff members.
- Documented and resolved shortages which led to balanced shipping books.
- 13 years in Girl Scouts, receiving, Bronze and Silver Awards to be able to help the community.
Timeline
Coach
T-Mobile
11.2021 - Current
Customer Care Specialist
Cox Communications Inc
05.2021 - 11.2021
Learning Trainer
Amazon Fulfillment Associates
09.2019 - 05.2021
Sprint Customer Service Representative
Sprint
08.2018 - 09.2019
Assistant Manager
ONCUE EXPRESS
01.2017 - 08.2018
Realtor
Keller Williams Realty
10.2016 - 09.2017
Assistant General Manager
Taco
09.2015 - 10.2016
High School Diploma -
Moore High School
Bachelor's - Business Management,
Western Governors University
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