Shelbey Gassett
Granite City,IL
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
11
11
years of professional experience
Work History
Medical Assistant
Anderson Hospital
11.2024 - 08.2025
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Nurse Extern
HSHS St. Elizabeth Hospital
05.2024 - 10.2024
- Assisted with activities of daily living by helping patients with bathing, changing clothes, eating, and daily hygiene tasks.
- Assisted with patient ambulation and use of mobility assistance aids to reduce risks.
- Monitored patient vital signs and reported any changes to nursing staff.
- Collaborated with supervising nurses to ensure quality care for all patients on the unit.
Nurse Extern
SSM Health Cardinal Glennon Children's Hospital
01.2022 - 01.2023
- Observed and reported any changes in patient condition to proactively address potential risks.
- Promoted a safe and comfortable environment for patients by adhering to infection control protocols and maintaining cleanliness within the facility.
- Documented and communicated patient information in EMR system for accurate tracking.
- Monitored and documented patient intake and output levels and reported concerns to care team.
Medical Receptionist
Institute for Personal Development
01.2018 - 01.2019
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Medical Receptionist
Mercy OBGYN
01.2017 - 01.2018
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
Patient Access Representative
Missouri Baptist Medical Center
01.2017 - 01.2018
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Trauma ICU Patient Care Tech
Saint Louis University Hospital
01.2016 - 01.2017
- Demonstrated adaptability while working alongside various medical teams including respiratory therapists, dietitians, case managers, and social workers to provide comprehensive patient care.
- Improved ICU efficiency by promptly responding to call lights and coordinating patient needs with medical staff.
- Utilized strong problem-solving skills to address unforeseen challenges or complications that arose during daily tasks efficiently under pressure.
- Supported patients during recovery periods with proper positioning techniques, wound care, and hygiene assistance.
Ticketing Supervisor
Gateway Motorsports Park
01.2015 - 01.2016
- Coordinated event set-up and promoter engagement on sales and ticketing issues related to events.
- Implemented procedures for day-to-day ticket processing, marketing initiatives, financial reporting and event promoter settlements.
- Processed refunds and exchanges in accordance with company policy.
Education
Associate of Arts - Business Administration
Southwestern Illinois College
Belleville, IL05-2027
High School Diploma -
Granite City High School
Granite City, IL05-2010
Skills
- Professional communication
- Microsoft Office Suite
- Customer service
- Data entry
- Time management
- Critical thinking
Timeline
Medical Assistant
Anderson Hospital
11.2024 - 08.2025
Nurse Extern
HSHS St. Elizabeth Hospital
05.2024 - 10.2024
Nurse Extern
SSM Health Cardinal Glennon Children's Hospital
01.2022 - 01.2023
Medical Receptionist
Institute for Personal Development
01.2018 - 01.2019
Medical Receptionist
Mercy OBGYN
01.2017 - 01.2018
Patient Access Representative
Missouri Baptist Medical Center
01.2017 - 01.2018
Trauma ICU Patient Care Tech
Saint Louis University Hospital
01.2016 - 01.2017
Ticketing Supervisor
Gateway Motorsports Park
01.2015 - 01.2016
Associate of Arts - Business Administration
Southwestern Illinois College
High School Diploma -
Granite City High School