Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHELBEY HALL

Marietta

Summary

Experienced professional in retail management and team leadership, consistently delivering exceptional store operations and driving sales growth. Committed to enhancing customer satisfaction through strategic optimization of store processes. Known for fostering collaborative environments and adapting to dynamic retail demands, ensuring reliable and efficient performance. Proficient in inventory management, employee training, and delivering excellent customer service.

Overview

16
16
years of professional experience

Work History

To Go Specialist

Outback Steakhouse
09.2024 - Current
  • Collaborated with kitchen staff to ensure timely completion of all to-go orders.
  • Operated cash register to accept cash, debit and credit card payments from customers.
  • Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Utilized POS system to receive and process food and beverage orders.

Store Supervisor

Honey Baked Ham
02.2023 - 09.2024
  • Mastered current promotions and new product offerings, clearly communicated specials and upsold consistently
  • Created timely and accurate inventory, cash and production reports for senior managers.
  • Designed and executed marketing campaigns aligned with business objectives
  • Monitored compliance with industry regulations and company standards
  • Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
  • Participated in catering and gifting sales and fulfillment in all B2B and catering processes
  • Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
  • Supervised daily operations by directing customer service, inventory and sales operations.

Server

Olive Garden
03.2017 - 10.2020
  • Greeted guests promptly, shared daily specials and collected drink orders to offer superior service
  • Used POS system to accurately input orders and process payments
  • Monitored tables, offering add-ons, and checking on guest satisfaction
  • Accurately record orders
  • Completed opening and closing checklists according to set standards
  • Memorized menu items, recipes, and daily specials to answer questions and make recommendations to customers
  • Trained new servers in restaurant procedures and customer service standards
  • Resolved customer complaints with patience and professionalism to maintain a positive atmosphere
  • Demonstrated excellent multitasking skills during peak hours to manage multiple tables efficiently

Customer Call Center Representative

Hamilton Relay
09.2016 - 02.2017
  • Managed a high volume of inbound and outbound calls with an emphasis on customer satisfaction
  • Calmly dealt with irate customers by professionally offering constructive solutions
  • Maintained strict adherence to data protection regulations when handling customer information, ensuring confidentiality and security at all times.
  • Multitasked to resolve inquiries in real time, whilst giving customers full attention
  • Expedited calls requiring urgent attention for immediate resolution
  • Delivered outstanding results under high-pressure situations by maintaining composure during difficult calls or high-volume periods.
  • Documented and detailed calls and complaints using call center's CRM database.

Server’s Assistant

Sea Island Resort
07.2015 - 01.2016
  • Company Overview: 5 Star Luxury Resort
  • Facilitated communication between kitchen staff and servers to ensure timely food delivery
  • Distributed menus to guests upon seating, highlighting daily specials or new additions
  • Set up dining areas before service, including table settings and decoration placement
  • Prepared coffee, tea, and other non-alcoholic beverages for guests upon request
  • Removed dishes and glassware from tables promptly after guests finished their meals
  • Cleaned and sanitized bar glassware to a pristine finish
  • Accepted different types of payment and made change
  • 5 Star Luxury Resort

Front Desk Clerk

Country Inn & Suites
09.2012 - 03.2013
  • Registered and assigned rooms to guests, provided room keys, received messages, and maintained accounts
  • Presented statements and transacted payments (cash/debit card transactions) from departing guests
  • Confirmed group reservations and arranged personal services for preferred customers and attendees of special events
  • Resolved problems with rooms by contacting housekeeping and maintenance to address issues
  • Trained new desk clerks on hotel policies, procedures, and customer service standards

Education

ASSOCIATES - BUSINESS MEDICAL ADMINISTRATION

Albany Technical College
Albany, GA

GED -

Albany Technical College

BBA - HEALTHCARE MANAGEMENT

Strayer University
Atlanta, CA
2026

Skills

  • Strategic Decision-Making
  • Experienced with Microsoft Office Suite
  • Proficient Multitasking Abilities
  • Detail-Oriented Approach
  • Prioritization and Time Management
  • Customer satisfaction
  • Collaborative Team Player
  • Customer Relationship Management
  • Adaptability in Dynamic Environments
  • Team Management
  • Strong Verbal Communication

Timeline

To Go Specialist

Outback Steakhouse
09.2024 - Current

Store Supervisor

Honey Baked Ham
02.2023 - 09.2024

Server

Olive Garden
03.2017 - 10.2020

Customer Call Center Representative

Hamilton Relay
09.2016 - 02.2017

Server’s Assistant

Sea Island Resort
07.2015 - 01.2016

Front Desk Clerk

Country Inn & Suites
09.2012 - 03.2013

GED -

Albany Technical College

ASSOCIATES - BUSINESS MEDICAL ADMINISTRATION

Albany Technical College

BBA - HEALTHCARE MANAGEMENT

Strayer University

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