Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
SHELBI A PORTER

SHELBI A PORTER

American Fork,UT

Summary

Expertise in loading and unloading various materials and goods using safe and efficient handling techniques while maintaining workflow integrity. Knowledgeable in warehouse management systems and inventory control to deliver exceptional service. Customer Service Representative with over 10 years of experience excelling in resolving customer concerns and inquiries, accurately documenting call details, preparing reports, and arranging service. Known for providing helpful answers and relevant information to retain clients. Personable, friendly, and solution-oriented team player skilled in conflict mediation, time management, and sales. Dedicated to ensuring customer loyalty and satisfaction.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Pre Loader/Warehouse Package Handler

UPS
09.2022 - Current
  • Loaded and unloaded pallets quickly and safely, managing workload priorities.
  • Multitasked effectively under pressure, consistently meeting deadlines without compromising quality or safety standards.
  • Contributed to overall warehouse operations by assisting with various tasks as needed, fostering a collaborative work environment.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Lifted and slid packages weighing up to 150 pounds on conveyor belts to transport items.
  • Maintained a safe work environment with proper handling techniques and adherence to safety protocols.

Customer Service Representative

ROI Solutions Inc.
08.2020 - 08.2022
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Consulted with customers to determine the best methods to resolve service and billing issues.
  • Assessed customer needs and upsold products and services to maximize phone sales.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems, and solutions.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Delivered service and support to each customer, paving the way for future business opportunities.
  • Evaluated customer account information to assess current issues and determine potential solutions.

Seasonal Retail Sales Associate

Halloween City
10.2019 - 11.2019
  • Organized the sales floor to meet the expectations of consumers/corporate expectations.
  • Unloaded the freight truck.
  • Customer service.
  • Proper cash management.
  • Cashiering and cleaning the store after closing.
  • Also, stalked the shelves for the next business day.
  • Had a successful season, was able to pack up the store and have products shipped, and stored in the proper place for the next Halloween season.
  • Helped customers by answering questions and locating merchandise.
  • Counted cash, made change, and stored coupons to keep the cash register drawer organized and balanced cash register drawer.
  • Engaged customers, found requested items, and explained sales promotions to deliver pleasant shopping experiences.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Welcomed customers, offered to help locate items, and suggested merchandise without being intrusive or pushy.
  • Initiated friendly conversation with each customer to determine the level of assistance required.
  • Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
  • Restocked shelves, racks, and bins with the latest merchandise and changed signage to promote special items.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Supported managers with organizing the store and showcasing new items in eye-catching displays.
  • Engaged shoppers provide assistance and information on merchandise and product features.
  • Maintained a friendly, outgoing personality to promote a positive work environment and build customer loyalty.
  • Followed all company policies, rules, and procedures to promote company goals and maintain safety.
  • Built customer loyalty by engaging with and identifying the product needs of customers.

Sales Associate

Spencer Gifts LLC
10.2018 - 10.2019
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Assisted customers by finding items and checking inventory for items at other locations.
  • Offered product and service consultations and employed upselling techniques.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Presented professional appearance at all times and assisted with product placement and visual merchandising tasks.
  • Planned and followed through with inventory management for each store.
  • Supported clients with targeted and highly successful product launches.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Identified customer needs to deliver relevant product solutions and promotions that met target budgets.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Recommended accessories and delivered details regarding latest promotions to increase sales.
  • Cultivated strong relationship with customers while fostering positive business image.
  • Built positive and productive customer connections to drive consistent sales.
  • Identified and solved complex strategy problems that impacted sales management and business direction.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Made recommendations to customers to promote brand effectiveness and product benefits.

Retail/Shift Supervisor

Dollar Tree
11.2015 - 07.2017
  • Assistant Manager for Retail, , LLC Managed a group of 3 or more crew members.
  • Unload weekly freight trucks and put the merchandise back out to the sales floor.
  • Customer Service.
  • Proper cash management.
  • Customer relations.
  • I was able to gain knowledge of leadership skills and more retail knowledge.

Education

Associate of Arts - Hypnosis

Neuro Masters Academy
Hollywood, CA (remote)
01-2023

G.E.D. - General Education

Brigham Young University
Provo, UT
05.2007

Skills

  • Warehouse/Production Shift Supervisor/Team Lead
  • High-Energy
  • Warehouse safety
  • Pallet jack handling
  • Multi-Tasker
  • Highly Skillful and Organized
  • Punctual
  • Highlights of Qualifications
  • Interpersonal Communication Skills
  • Instructing Teamwork
  • Critical Thinking
  • Time Management
  • Conflict Management
  • Customer Service
  • Inventory
  • Hand-Eye Coordination
  • Problem Solving
  • Cash Handling
  • Windows
  • Computer Literate
  • Internet Navigation
  • Microsoft Word WordPerfect
  • Dependable
  • Excellent dexterity
  • Hard Worker
  • Multi Tasker
  • People person
  • Cash management, Internet Navigation, and Supervisor
  • Cashiering, Inventory, Teamwork
  • Interpersonal Communication, Team Lead, WordPerfect
  • Computer Literate, Windows
  • Conflict Management, Microsoft Word
  • Critical Thinking
  • Customer relations,
  • Credit card payment processing
  • Clerical support
  • Freight operations
  • Call center experience
  • Store maintenance
  • Quality assurance controls
  • Conflict mediation
  • Customer relations
  • Quality control
  • Stockroom procedures
  • Retail sales and customer service
  • In-store support
  • Microsoft Office expertise
  • High-energy attitude
  • Shipping and receiving understanding
  • Adaptive team player
  • Inbound and outbound calling
  • Assistant Manager, Dependable, Retail
  • Cash Handling, Instructing, Sales
  • Problem-solving abilities
  • Product organization
  • Shipping and receiving
  • Paperwork management
  • Stacking and storing
  • Loading and unloading
  • OSHA standards
  • Heavy lifting expertise
  • Hand-eye coordination
  • Raw material handling
  • Driver assistance
  • Line loading
  • Sorting and labeling
  • Safe chemical handling
  • Lifting and sorting
  • Relationship building
  • Attention to detail
  • Critical thinking
  • Physical strength and stamina
  • Material handling
  • Willing to learn
  • Stacking and staging
  • Truck loading and unloading
  • Warehouse operations

Certification

  • Certified Hypnotheripist, - 01-2023-Current

Timeline

Pre Loader/Warehouse Package Handler

UPS
09.2022 - Current

Customer Service Representative

ROI Solutions Inc.
08.2020 - 08.2022

Seasonal Retail Sales Associate

Halloween City
10.2019 - 11.2019

Sales Associate

Spencer Gifts LLC
10.2018 - 10.2019

Retail/Shift Supervisor

Dollar Tree
11.2015 - 07.2017

Associate of Arts - Hypnosis

Neuro Masters Academy

G.E.D. - General Education

Brigham Young University

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