Summary
Overview
Work History
Education
Skills
Timeline
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Shelbi Engler

Sioux Falls,SD

Summary

Proven patient advocate, student, and team member with a strong work ethic and exceptional customer service skills, demonstrated at Avera Dialysis, Sanford Health and many more locations. Skilled in maintaining safety protocols and enhancing guest experience. Advanced in guest engagement, showcasing critical thinking excellence and a professional appearance, setting a high standard for patient and visitor interactions.


Overview

4
4
years of professional experience

Work History

Dialysis Technician

Avera Dialysis
06.2024 - Current
  • Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
  • Set up and operated dialysis machines for patients receiving treatment for kidney failure.
  • Cleaned and connected fistulas, grafts and catheters to prevent infection.
  • Maintained a clean and safe environment through diligent adherence to infection control protocols.

Children's Museum InterActor

Washington Pavilion
11.2022 - Current
  • Enhanced visitor experience by providing engaging and informative tours of museum exhibits.
  • Maintained cleanliness of exhibits and interacted with families and children
  • Guided groups of up to 120 people on scheduled tours.
  • Established positive relationships with tour members through fun and engaging conversation.

Crew Member

Crisp & Green
04.2021 - 01.2022
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Maintained cleanliness of restaurant by washing dishes, mopping lobby floors, wiping down tables, etc.

Food Service Assistant

Sanford Health
06.2020 - 10.2020
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Ensured patients receive meals that meet their dietary restrictions/requirements.
  • Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.

Education

Bachelor of Science - Biology

South Dakota State University
Brookings, SD
05-2027

Skills

  • Active listening
  • Critical thinking
  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • Professional appearance

Timeline

Dialysis Technician

Avera Dialysis
06.2024 - Current

Children's Museum InterActor

Washington Pavilion
11.2022 - Current

Crew Member

Crisp & Green
04.2021 - 01.2022

Food Service Assistant

Sanford Health
06.2020 - 10.2020

Bachelor of Science - Biology

South Dakota State University

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Shelbi Engler