Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager
Shelbi Hill

Shelbi Hill

Choctaw,OK

Summary

Dynamic Patient Access Representative with extensive experience at Alliance Health, excelling in patient registration and insurance verification. Recognized for exceptional customer service and adeptness in managing sensitive information while ensuring HIPAA compliance. Proven ability to thrive in fast-paced environments, fostering strong relationships with patients and medical staff alike.

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring Number years of relevant work experience to your team.

Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved Number% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

7
7
years of professional experience

Work History

Patient Access Representative

Women’s Renaissance Center Midwest City
09.2015 - 07.2019
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Resolved customer complaints using established follow-up procedures.
  • Engaged with patients to provide critical information.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Delivered support to medical staff in completion of patient paperwork.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.
  • Verified patient insurance eligibility and entered patient information into system.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.

Patient Access Representative

Alliance Health In & Out Patient Services
01.2012 - 03.2013
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Engaged with patients to provide critical information.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Delivered support to medical staff in completion of patient paperwork.
  • Facilitated communication between patients and various departments and staff.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.
  • Verified patient insurance eligibility and entered patient information into system.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.

Patient Access

Alliance Heath Breast Care Center
03.2013 - 09.2015
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Developed and maintained courteous and effective working relationships.
  • Worked effectively in fast-paced environments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Organized and detail-oriented with a strong work ethic.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Worked well in a team setting, providing support and guidance.

Education

Certified Home Health Aide -

Metro Tech
Oklahoma City, OK
04.2008

Certified Medication Aide -

Metro Tech
Oklahoma City, OK
09.2005

Certified Nurses Assistant -

Metro Tech
Oklahoma City, OK
07.2002

High School Diploma - Business

Choctaw High School
Choctaw, OK
05.2002

Skills

  • Patient check-in
  • Patient identity verification
  • Registration management
  • Registration and admissions
  • Money handling
  • Records maintenance
  • HIPAA compliance
  • Paging systems
  • Policy understanding
  • Customer service
  • Scheduling diagnostic procedures
  • Appointment scheduling
  • Insurance company billing
  • Friendly and outgoing
  • Relationship building
  • Insurance verification
  • Verbal and written communication
  • Fee collection
  • Phone and email etiquette
  • Patient registration
  • Payment processing
  • Flexible schedule

Timeline

Patient Access Representative

Women’s Renaissance Center Midwest City
09.2015 - 07.2019

Patient Access

Alliance Heath Breast Care Center
03.2013 - 09.2015

Patient Access Representative

Alliance Health In & Out Patient Services
01.2012 - 03.2013

Certified Home Health Aide -

Metro Tech

Certified Medication Aide -

Metro Tech

Certified Nurses Assistant -

Metro Tech

High School Diploma - Business

Choctaw High School
Shelbi Hill