Shelbi Jarvis
Santa Ana,Ca
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Customer Assistant Representative Sr.
Enterprise Mobility
06.2021 - Current
- Communicated effectively with customers to address inquiries about products, services, or store policies.
- Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
- Collaborated with colleagues to ensure seamless customer service during high-traffic periods.
- Delivered timely responses to customer inquiries via phone or email communication channels.
- Maintained a clean and organized store environment, promoting an inviting atmosphere for customers.
- Processed returns and exchanges efficiently, minimizing wait times for customers.
- Built strong relationships with customers by providing personalized recommendations and attentive service.
- Managed multiple tasks simultaneously while maintaining composure under pressure from busy store traffic.
Stewarding Supervisor
Irvine Company- Hotel Irvine
03.2019 - 03.2020
- Served as liaison between front-of-house staff and back-of-house operations, ensuring seamless communication during busy service periods.
- Supervised banquet setup activities to ensure timely completion while adhering to established quality standards.
- Oversaw proper storage of china, glassware, silverware, tableware, linens ensuring minimal breakages or losses.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Supervised food presentation and plating to enhance visual appeal.
- Set and oversaw weekly and special event menu plans.
- Maintained high sanitation standards across all food preparation areas to ensure consistent quality and guest satisfaction.
Stewarding Supervisor
Irvine Company- The Resort at Pelican Hill
07.2018 - 03.2019
- Served as liaison between front-of-house staff and back-of-house operations, ensuring seamless communication during busy service periods.
- Supervised banquet setup activities to ensure timely completion while adhering to established quality standards.
- Oversaw proper storage of china, glassware, silverware, tableware, linens ensuring minimal breakages or losses.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Supervised food presentation and plating to enhance visual appeal.
- Set and oversaw weekly and special event menu plans.
- Maintained high sanitation standards across all food preparation areas to ensure consistent quality and guest satisfaction.
Club 33 Steward Lead/ Busser
Walt Disney Company
01.2017 - 07.2018
- Performed thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons alike.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Promoted a culture of continuous improvement by actively seeking feedback from colleagues and supervisors to enhance service quality.
- Assisted in training new stewards on company policies and procedures, fostering a supportive team environment.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of kitchen.
- Assisted with bussing tables and cleaning up spills.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Assisted wait staff with timely food delivery and guest requests.
- Worked well in diverse team settings by partnering with others to complete tasks.
Student Lead/Cashier
Cal Dining
08.2015 - 12.2016
- Responded to customer requests for products, services, and company information.
- Reduced food waste significantly by monitoring inventory and adjusting meal preparation accordingly.
- Oversaw catering services for campus events as needed, ensuring timely delivery of delicious meals that met event specifications.
- Ensured compliance with all local, state, and federal regulations related to food safety standards throughout entire operation.
- Maintained clean, safe and hazard-free work environment.
- Coordinated special events within the dining hall, ensuring seamless execution from planning through cleanup stages.
- Supervised wait staff during meal service.
- Followed OSHA, safety, health and sanitation guidelines.
Customer Service Agent
Hallmark Aviation Services
03.2014 - 01.2015
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Expedited lost luggage retrieval by coordinating efforts between ground crew and airline staff effectively.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
- Contributed to overall revenue growth by promoting ancillary services such as upgrades and additional fees when applicable.
Sales Associate
Spirit Halloween
09.2013 - 11.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Bachelors - Classics
UC Berkeley
Berkeley, CA12.2016
Associate - Liberal Arts/Arts & Humanities
Cypress College
Cypress, CA05.2014
Skills
- Punctual
- Cash Handling
- Multitasking
- Adaptable and Flexible
- Excellent Written and Verbal Communication
- Attention to Detail
- Sales floor organization
- Team Leadership
- Reliable and Responsible
- Customer Assistance
- Cash Register Operation
- Problem-solving aptitude
Timeline
Customer Assistant Representative Sr.
Enterprise Mobility
06.2021 - Current
Stewarding Supervisor
Irvine Company- Hotel Irvine
03.2019 - 03.2020
Stewarding Supervisor
Irvine Company- The Resort at Pelican Hill
07.2018 - 03.2019
Club 33 Steward Lead/ Busser
Walt Disney Company
01.2017 - 07.2018
Student Lead/Cashier
Cal Dining
08.2015 - 12.2016
Customer Service Agent
Hallmark Aviation Services
03.2014 - 01.2015
Sales Associate
Spirit Halloween
09.2013 - 11.2013
Bachelors - Classics
UC Berkeley
Associate - Liberal Arts/Arts & Humanities
Cypress College
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