Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Shelbi Kunz

Logan,NM

Summary

Multi-talented Personal Care Aide with 4 years supporting patients with tasks of daily living. Skilled at caring for patients' healthcare needs, grooming, meal prep, goals and light housekeeping. Professional and clear communicator when instructing and assisting patients as well as when reporting information to supervisors. Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort. Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Shift Leader

Chikere Cafe
Logan, NM
08.2022 - 12.2023
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
  • Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Maintained positive working relationship with fellow staff and management.
  • Checked orders for quality and completeness.
  • Upheld company standards and compliance requirements for operations.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Resolved customer complaints promptly and professionally.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Adhered to all health code regulations while preparing food items for customers.
  • Confirmed accuracy of daily sales reports before submitting them to management for review.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
  • Assisted in training new employees on shift operations.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Identified needs of customers promptly and efficiently.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Recognized by management for providing exceptional customer service.
  • Answered [Number] calls per shift to assist with customer questions and concerns.
  • Understood and followed oral and written directions.

Behavioral Job Coach

Eagle Ridge Rehabilitative Services
Sheridan, WY
12.2020 - 01.2022
  • Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
  • Explained goals and expectations required of trainees.
  • Worked with staff to develop, monitor and resolve skills training or vocational issues.
  • Coached clients on appropriate workplace behavior and expectations.
  • Maintained accurate records of services provided to each client including progress notes and case histories.
  • Guided clients in learning to complete job tasks to develop motivation and skills.
  • Traveled to work locations to provide hands-on training, direct supervision and support to participants.
  • Worked with individuals to complete application documents for relevant vocations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Completed day-to-day duties accurately and efficiently.
  • Established long and short-term goals for therapeutic services to encourage patient progress.
  • Monitored client's behaviors and documented results in accordance with agency standards.

Direct Support Professional

Easter Seals Rehabilitation Center
Sheridan, WY
02.2019 - 06.2020
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Leveraged database management system to track and report service hours, details of activities and progress on goals.
  • Instructed family members on how to provide bedside care.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Collaborated with other staff members to develop individualized service plans for each participant.
  • Maintained detailed records of services performed on clients.
  • Monitored client's well-being, safety and comfort under physician direction.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Provided guidance and support to ensure safety of individuals served.
  • Assisted individuals in development of social skills to become integrated in community.
  • Helped clients get in and out of beds and wheelchairs.
  • Accompanied or transported clients to appointments, errands and social activities.
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Documented current patient information to update vital signs, behaviors, and eating habits.
  • Transported clients to doctor's appointments and errands.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Facilitated social interactions between participants and their peers in the community.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Tracked and reported clients' progress based on observations and conversations.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Followed care plan and directions to administer medications.
  • Recorded client status progress and challenges in logbooks and reports.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Reported changes in client condition to administrators, facilitating nursing intervention.
  • Built strong and trusting rapport with clients and loved ones.
  • Encouraged and reassured clients throughout transitions to facilitate smooth discharge.
  • Assisted clients with maintaining good personal hygiene.
  • Assisted with planning and coordination of activities and outings based on individual needs.

Education

Phlebotomy

Mesalands Community College
Tucumcari, NM
12-2023

High School Diploma -

Green River High School
Green River, WY
05-2017

Some College (No Degree) - General in Science

Northern Wyoming Community College District - Sheridan College
Sheridan, WY

Skills

  • Blood Collection
  • Venipuncture
  • Patient Support
  • Patient Care
  • Sanitation and Sterilization
  • HIPAA
  • Client Documentation
  • Patient Management
  • Transportation
  • Behavioral Management
  • Direct Patient Care
  • Charting and Documentation
  • Case Management Experience
  • Skill Development
  • Goal Setting
  • Outpatient Services

Certification

  • National certificate of Phlebotomy December 2023

References

References available upon request.

Timeline

Shift Leader

Chikere Cafe
08.2022 - 12.2023

Behavioral Job Coach

Eagle Ridge Rehabilitative Services
12.2020 - 01.2022

Direct Support Professional

Easter Seals Rehabilitation Center
02.2019 - 06.2020

Phlebotomy

Mesalands Community College

High School Diploma -

Green River High School

Some College (No Degree) - General in Science

Northern Wyoming Community College District - Sheridan College

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Shelbi Kunz