Shelbi Love
Mount Holly,NC
Summary
Energetic and detail-oriented individual with strong communication and problem-solving skills. Deep understanding of operations management principles coupled with proficiency in data entry. Dedicated to driving efficiency and optimizing workflows to enhance organizational performance. Former dental insurance professional with in-depth experience in verifying insurance coverage and handling patient information to ensure smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Proficient in utilizing verification systems and maintaining comprehensive records while displaying strong attention to detail and collaborative mindset.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Operations Coordinator/Data Entry Coordinator
Street Commerce
Charlotte, NC
08.2025 - Current
- Coordinated operational workflows to enhance efficiency and streamline processes across departments.
- Developed and implemented standard operating procedures to ensure compliance with industry regulations.
- Managed scheduling and resource allocation to optimize team productivity and meet project deadlines.
- Collaborated with cross-functional teams to identify process improvements and implement best practices.
- Facilitated communication between departments to promote collaboration and achieve organizational goals.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Maximized resource utilization by monitoring staff schedules and allocating tasks.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Dental Insurance Verification Specialist/Data Entry Clerk
Kalons, Glidewell, Grewal General Dentistry
Charlotte, NC
07.2022 - 08.2025
- Verified dental insurance benefits by contacting providers such as Delta Dental, MetLife, and Aetna to confirm patient eligibility, coverage levels, deductibles, and annual maximums.
- Verified and corrected discrepancies in data entries.
- Input data accurately into various databases and systems.
- Maintain organized records for easy retrieval of information.
- Collaborate with cross-functional teams to streamline workflows.
- Scanned documents and saved in database to keep records of essential organizational information.
- Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
- Collaborated remotely with dentists and office staff to ensure insurance information was obtained prior to patient visits.
- Maintained up-to-date knowledge of insurance policies, pre-authorizations, and coverage rules across multiple carriers.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Updated patient records with accurate, current insurance policy information.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
Education
Associate of Science - Dental Hygiene
Cape Fear Community College
Wilmington, North Carolina, NCHigh School Diploma -
Cox Mill High School
Concord, NCSkills
- Operations management
- Data verification
- Documentation and correspondence
- Patient confidentiality
- HIPAA compliance
- Insurance coverage verification
- Attention to detail
- Data entry proficiency
- Electronic medical records
- Data security and confidentiality
Certification
- HIPAA Certified, Kalons, Glidewell, Grewal DDS - Nov 2024
Timeline
Operations Coordinator/Data Entry Coordinator
Street Commerce
08.2025 - Current
Dental Insurance Verification Specialist/Data Entry Clerk
Kalons, Glidewell, Grewal General Dentistry
07.2022 - 08.2025
High School Diploma -
Cox Mill High School
Associate of Science - Dental Hygiene
Cape Fear Community College