Shelbi M
Brownsville,CA
Summary
Highly skilled in multitasking and effective communication, with authorization to work in the US for any employer. Adept at seamlessly managing multiple responsibilities and projects, while maintaining a strong focus on delivering exceptional results. Deep understanding of industry best practices and committed to utilizing expertise to contribute to the success of an organization.
Overview
11
11
years of professional experience
Work History
Office Assistant
Chiropractor Office
12.2024 - 01.2025
- Managed sensitive records with high confidentiality.
- Implemented systematic document management to streamline processes.
- Provided professional front desk support to enhance customer satisfaction.
- Enhanced document filing systems for better organization.
- Boosted office productivity by streamlining digital and physical filing systems.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Coordinated and scheduled meetings and appointments.
Front End Manager/Cashier
Raley's / Bel Air / Nob Hill
06.2014 - 12.2023
- Ensured seamless communication with customers to enhance satisfaction and resolve concerns promptly.
- Enhanced customer loyalty with exceptional service.
- Managed complex customer problems swiftly and accurately.
- Handled customer complaints with professionalism, ensuring satisfactory resolutions.
- Earned recognition as highest-performing team member through consistently achieving superior customer satisfaction ratings above XX%.
- Upheld stringent quality control protocols to elevate customer satisfaction.
- Developed and executed strategies to improve employee engagement and retention
- Guided team members to enhance their capabilities and progress within the company.
- Handled incoming calls, took messages, and directed inquiries to appropriate staff members
- Maintained an organized front desk area, ensuring cleanliness and professionalism at all times.
- Ensured sensitive information remained confidential when interacting with clients and guests.
Education
High school diploma -
Nevada Union High School
Nevada City, CA06.2013
Skills
- Customer service
- Positive attitude
- Time management
- File maintenance
- Strong problem solver
- Organizing and categorizing
Accomplishments
- Successfully resolved Number customer issues per Time period.
- Achieved Result by completing Task with accuracy and efficiency.
- Supervised team of Number staff members.
Hobbies.
- Adventures with my family.
- Dirt bike riding/ quad riding also.
- Hiking.
- Makeup
Timeline
Office Assistant
Chiropractor Office
12.2024 - 01.2025
Front End Manager/Cashier
Raley's / Bel Air / Nob Hill
06.2014 - 12.2023
High school diploma -
Nevada Union High School
Similar Profiles
Zionia JonesZionia Jones
Patient Service Representative at Chiropractor OfficePatient Service Representative at Chiropractor Office
REHAB MANSYREHAB MANSY
LMT at Chiropractor OfficeLMT at Chiropractor Office
Yoselin AguilarYoselin Aguilar
Legal Assistant at Public Defenders OfficeLegal Assistant at Public Defenders Office