Shelbi Mayer
Saco,ME
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Premium Support
Motus
11.2013 - Current
- Improved customer satisfaction by resolving complex technical issues in a timely manner.
- Enhanced team productivity by sharing knowledge and providing guidance on advanced troubleshooting techniques.
- Provided expert support for high-priority clients, ensuring seamless service and minimal downtime.
- Delivered exceptional customer service through clear communication and empathy during challenging situations, fostering long-term client relationships.
- Managed multiple tasks simultaneously while maintaining excellent attention-to-detail under pressure, meeting tight deadlines without compromising quality or accuracy.
Store Manager
All Wireless
11.2001 - 11.2013
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
Education
Liberal Arts And General Studies
Champlain College
Burlington, VTRadiologic Technology
Eastern Maine Community College
Bangor, MESkills
- Customer Service
- Analytical and Methodical
- Attention to Detail
- Mobile Device Management
- Documentation Development
- Microsoft Windows and Office
Timeline
Premium Support
Motus
11.2013 - Current
Store Manager
All Wireless
11.2001 - 11.2013
Liberal Arts And General Studies
Champlain College
Radiologic Technology
Eastern Maine Community College