Shelbi Miller
Minot,ND
Summary
Professional with strong background in supporting individuals through recovery processes. Adept at conducting assessments, developing individualized treatment plans, and facilitating group therapy sessions. Known for collaborative approach and adaptability in dynamic environments. Skilled in crisis intervention, patient advocacy, and effective communication. Reliable team player focused on achieving impactful results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Substance Abuse Technician
USAF
07.2022 - Current
- Organized treatment projects that focused on problem solving skills and creative thinking
- Identified treatment goals based on individual diagnosis and history
- Supported and counseled clients with drug and alcohol addiction
- Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources
- Conducted individual and group therapy sessions for outpatient clients
- Identified problem areas impacting participants' ability to successfully complete treatment
- Completed comprehensive assessments of clients' substance abuse history and treatment requirements to develop individualized treatment plans
- Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support
- Facilitated weekly group sessions focused on various issues to help groups and individuals
- Modified treatment plans to support client goals and status
Mental Health Technician
USAF
07.2021 - 07.2022
- Identified and addressed individual mental health challenges to support patients
- Provided excellent service to patients through personable communication
- Documented patient interactions in compliance with HIPAA requirements
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge
- Verified patient health history and contact information for chart accuracy
- Interviewed new patients to complete admission forms and assess mental health status
- Engaged clients in therapeutic groups to promote coping skills, education and life skills
- Used thermometers or blood pressure gauges to take and record measures of patients' physical condition
- Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices
- Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities
- Led individual and group therapy supporting prescribed procedures
Case Manager Intern
USAF
11.2020 - 06.2021
- Connected individuals with relevant community resources and coordinated referrals
- Maintained accurate records and documented client data in company databases
- Provided assertive community-based rehabilitation and case management services to high-risk mentally ill patients
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs
- Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs
- Safeguarded patient privacy with strict adherence to HIPAA protocols
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations
- Answered questions and responded to inquiries to deliver high level of service to patients
- Collaborated with social workers to support patients
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes
Mental Health Technician
USAF
05.2018 - 11.2020
- Provided excellent service to patients through personable communication
- Documented patient interactions in compliance with HIPAA requirements
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge
- Verified patient health history and contact information for chart accuracy
- Collaborated with client and clinician to develop and support goals and clinical treatment plan
- Interviewed new patients to complete admission forms and assess mental health status
- Engaged clients in therapeutic groups to promote coping skills, education and life skills
- Bathed, fed and dressed patients based on individual abilities
- Conducted or assisted in treatment and rehabilitation of mental health patients by performing basic assessment procedures
- Used thermometers or blood pressure gauges to take and record measures of patients' physical condition
- Tracked client movement on and off unit by documenting times and destinations
- Handled vital sign monitoring, medication administration and patient behavior assessments
- Communicated with clients and families effectively building lasting relationships
- Developed basic strategies to promote patient safety, wellness and independence
- Assisted patients improve social relationships and engagement
- Restrained violent or suicidal patients using approved verbal or physical techniques
- Collaborated with doctors, psychologists or therapists in working with patient treatments
- Accompanied patients to medical and counseling appointments
- Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff
- Instructed new employees on protocols to use when interacting with psychiatric patients
- Contacted patients' relatives to coordinate family visits and conferences
- Influenced patients' behavior with interaction, counseling or instruction
- Recorded patients' health metrics using thermometers or blood pressure gauges
- Aided patients in performing activities of daily living
Education
Associate of Science - Mental Health Services
Community College of The Air Force
Montgomery, AL11-2024
Mental Health Services -
USAF Technical Training
San Antonio, TX05.2018
Skills
- Performing client evaluation
- Defining treatment objectives
- Conducting individual therapy
- Case management
- Crisis management
- Enhancing community resources
- Client goal planning
- Clinical Documentation
- Performing Psychiatric and Mental Health Care
- Maintaining confidential records
- Fulfilling safety and risk assessments
- Providing Patient Health Education
- Substance Abuse Knowledge
- Professional boundaries
- Relapse Prevention
- Client Advocacy
- Harm Reduction
- Motivational Interviewing
- Cognitive behavioral therapy
- Recovery planning
- Individual Counseling
- Goal Setting
- Client Confidentiality
- Crisis Intervention
Certification
Certified Alcohol and Drug Counselor (CADC)
Timeline
Substance Abuse Technician
USAF
07.2022 - Current
Mental Health Technician
USAF
07.2021 - 07.2022
Case Manager Intern
USAF
11.2020 - 06.2021
Mental Health Technician
USAF
05.2018 - 11.2020
Associate of Science - Mental Health Services
Community College of The Air Force
Mental Health Services -
USAF Technical Training
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