Shelbi Montoya
Edmond,OK
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my tenure at Lucid Hearing. Expert in Real Estate Law and adept at Problem-Solving, I excel in delivering top-notch client service and operational efficiency. Achieved significant improvements in project timelines and staff performance through innovative training programs and meticulous property management. Well-qualified [Job Title] with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
18
18
years of professional experience
Work History
Real Estate Sales Associate
Keller Williams
01.2024 - Current
- Developed strong relationships with clients by providing exceptional customer service and timely communication.
- Conducted open houses to showcase properties, generating interest and attracting potential buyers.
- Streamlined the closing process by coordinating inspections, appraisals, title work, and other necessary documentation in a timely manner.
- Communicated with clients to understand property needs and preferences.
Licensed Hearing Aid Specialist
Lucid Hearing
09.2022 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Licensed Hearing Aid Specialist
Costco
06.2006 - 12.2022
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Education
Bachelor of Arts - Hospitality Management
The University of Texas At Arlington
Arlington, TX05.2008
Associate of Arts - Culinary Arts
Tarrant County College District
Fort Worth, TX05.2005
Skills
- Property Management
- Real Estate Law
- Social Media Marketing
- Property Maintenance
- Follow-up care
- Patient Counseling
- Continuing education
- Product Demonstration
- Hearing assessment
- Maintenance and repairs
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Patient Care
Timeline
Real Estate Sales Associate
Keller Williams
01.2024 - Current
Licensed Hearing Aid Specialist
Lucid Hearing
09.2022 - Current
Licensed Hearing Aid Specialist
Costco
06.2006 - 12.2022
Bachelor of Arts - Hospitality Management
The University of Texas At Arlington
Associate of Arts - Culinary Arts
Tarrant County College District
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