Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shelbi Taylor

Saginaw,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

10
10
years of professional experience

Work History

Inventory Associate (inside)

Carvana
02.2022 - 05.2022
  • Processed invoices as they were billed to us, put codes in for parts that were/weren’t ordered
  • Stamped/ dated invoices when they were processed and filed at the end if the night.
  • Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
  • Maintained inventory count, tracked usage, and documented variances.
  • Performed data entry and completed proper paperwork.

Inventory Associate

Carvana
08.2021 - 02.2022
  • Managed inventory storage in clean and organized fashion.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Marked stock items with identification tags, stamps, electric marking tools, or other labeling equipment.
  • Performed data entry and completed proper paperwork.
  • Completed stock inventories to identify and address issues negatively impacting controls.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Created reports detailing inventory costs, deliveries, and usage.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.

Guest Service Representative/Front Desk

Pappy's Pet Lodge
01.2019 - 06.2019
  • Maintained high level knowledge of all pet hotel services offered to answer guest questions.
  • Answered hotel phones with professionalism and directed calls appropriately.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Collaborated with team members to handle guest requirements from check-in through check-out.

Bank Teller

Bank Teller, Fort Worth Community Credit Union
09.2016 - 03.2017
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Provided customer records, account statements and copies of checks.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.

Customer Service Representative

Lucky Star Bingo
03.2014 - 09.2016
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.

Customer Service Representative

RadioShack
04.2012 - 02.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.

Education

Diploma -

Boswell High School
Fort Worth, TX
06.2010

Skills

  • Cash Handling
  • Bank Teller
  • Cashier Customer Service
  • Customer Service
  • Guest Services
  • Organization and Categorization
  • Team Goals
  • Inventory Counting Proficiency
  • Documentation

Languages

English
Professional Working

Timeline

Inventory Associate (inside)

Carvana
02.2022 - 05.2022

Inventory Associate

Carvana
08.2021 - 02.2022

Guest Service Representative/Front Desk

Pappy's Pet Lodge
01.2019 - 06.2019

Bank Teller

Bank Teller, Fort Worth Community Credit Union
09.2016 - 03.2017

Customer Service Representative

Lucky Star Bingo
03.2014 - 09.2016

Customer Service Representative

RadioShack
04.2012 - 02.2014

Diploma -

Boswell High School

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Shelbi Taylor