Shelbi Todd
Lubbock,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the automotive and ag industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Service Advisor
Terry County Tractor
Lubbock, Texas
08.2024 - Current
- Estimated repair costs based on parts and labor prices.
- Identified specialized product, repair and maintenance needs by consulting directly with customers.
- Managed preparations for planned service appointments by coordinating parts, technician work and bay assignments.
- Greeted customers upon arrival to service department.
- Developed long-term relationships with customers to promote continued business.
- Maintained knowledge of products and services to provide options to customers.
- Maintained clean, organized, and professional workspace in service area.
- Conducted quality control checks on completed work before returning vehicles to customers.
- Listened carefully to customer concerns and complaints.
- Provided suggestions regarding warranties, estimates and part prices.
- Handled any additional tasks assigned by Service Manager or other supervisors.
- Generated accurate bills for services rendered and processed payments to settle accounts.
- Coordinated with technicians to ensure timely completion of repairs.
- Met service targets consistently by overseeing specific orders and overall flow of work into service department.
- Collaborated with parts department to order necessary replacement components.
- Assisted with test drives as needed to diagnose vehicle issues accurately.
- Coordinated team tasks, workflows, and schedules to improve company productivity.
- Entered customer information and repair orders into computer system.
- Kept customers informed on progress of their vehicle repairs.
- Improved quality of service by recommending process enhancements and new service offerings.
- Collected payment from customers upon completion of repairs or services.
- Managed appointment scheduling for both routine maintenance and urgent repairs.
- Created vehicle maintenance reports with detailed, complete and accurate notes on upkeep requirements.
- Satisfied customers with expert support before, during and after service appointments.
- Called customers to detail service changes, prices and car pick-up times.
- Followed up with customers after service appointments to ensure satisfaction.
- Prepared detailed invoices outlining labor, parts, and fees associated with each service performed.
- Consulted with mechanics on vehicle requirements and labor.
- Navigated multiple computer systems and utilized search tools to find information.
- Resolved customer complaints and issues in timely, professional manner.
- Created detailed reports on customer interactions for upper management review.
- Established performance metrics to evaluate effectiveness of customer relationship initiatives.
- Collaborated with the sales team to identify upselling opportunities, boosting overall revenue from services offered.
- Managed timely and effective replacement of damaged or missing products.
- Inputted Warranty for services.
Service Advisor
Cavender Cadillac of Lubbock
Lubbock, TX
04.2024 - 07.2024
- Evaluated customer needs to provide tailored service solutions.
- Coordinated with technicians to ensure timely repairs and maintenance.
- Managed customer inquiries, resolving issues efficiently and effectively.
- Developed and maintained strong relationships with clients to enhance loyalty.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Business Development Coordinator
Cavender Auto Family
Lubbock, Texas
01.2024 - 03.2024
- Set appointments for the service department.
- Developed pricing strategies to meet business objectives and remain competitive.
- Captured potential customers using creative and fresh approaches on digital and traditional channels.
- Followed up with clients and made sure all clientele for the company and service department was pleased and happy with services.
- Informed customers of promotions and special offers to increase sales.
- Managed customer calls efficiently in fast-paced call center environment.
- Built trusting relationship with customers to better understand needs.
- Delivered fast and friendly service to handle questions and service complaints.
- Collaborated with colleagues and co-workers to deliver quality customer experience.
- Enhanced customer satisfaction with fast, knowledgeable service.
- Met personal, team and company goals in customer service environment.
- Anticipated needs and resolved problems to keep customers happy.
- Collaborated across departments to resolve customer-related issues.
- Answered inbound calls to handle various concerns, set appointments and close sales.
- Analyzed customer feedback to identify trends and suggested improvements for business.
- Resolved product or service issues by clarifying customer complaints and offering appropriate solutions.
- Answered customer inquiries via phone, email, and chat.
- Utilized various software programs such as CRM systems, order management tools, and communication platforms effectively.
- Managed difficult customer situations with professionalism and empathy.
Inventory Manager
Blake Fulenwider Dodge
Snyder, Texas
09.2018 - 12.2023
- Examined levels of supplies and material to determine shortages.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
- Executed scheduled inventory cycle counts and made necessary adjustments to virtual inventory records.
- Followed operational guidelines to properly unload and stock merchandise.
- Identified opportunities to reduce cost and improve productivity.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Examined invoices and shipping manifests for conformity to tariff and customs regulations.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Consistently met company and department objectives within budget and time constraints.
- Prepared inventory for shipment by attaching tags and labels.
- Created and enforced policies and procedures for entire logistics team.
- Inspected incoming materials for damage.
- Coordinated inventory, stocking and ordering.
- Developed relationships with suppliers to obtain competitive prices.
- Coordinated receipt of incoming materials and verified accuracy of items received.
- Identified unproductive inventory for disposition, optimizing stock productivity.
- Monitored database system to prepare and deliver customer orders on time.
- Participated in physical inventory counts to keep information accurate and current.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Tracked outgoing orders to provide shipping status to customers.
- Reconciled accounts with statements and invoices on monthly basis, investigating and resolving discrepancies to maintain records accuracy.
- Developed staff expense and reimbursement tracker to reduce user errors and increase reporting accuracy.
- Analyzed balance sheets for mistakes and inaccuracies.
- Wrote reports, authored papers and organized supporting documentation.
- Updated and managed accounts payable databases, employing access controls to protect data.
- Tracked driver behavior, timekeeping and attendance.
- Protected payroll operations and maintained employee confidence by keeping information private.
- Calculated accurate wages, including overtime, salary increases and bonuses.
- Managed weekly payroll duties and submitted data to payroll contractor.
- Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
- Streamlined inventory management processes, improving accuracy and reducing discrepancies.
- Developed strategic inventory forecasting models to optimize stock levels and minimize costs.
Lead Teacher
Hope Lutheran Church and School
Lubbock, Texas
05.2016 - 08.2018
- Maintained secure and disciplined classroom to provide positive learning environment.
- Worked with students one-on-one to boost skills in weak areas and grasp new concepts.
- Organized activities to promote physical, mental and social development of each child.
- Created various strategies to engage students and deliver enriching educational opportunities.
- Arranged classrooms to facilitate optimal education for student groups.
- Worked with teachers to design interactive lessons and increase student success.
- Involved parents in student learning to increase family interaction and student support.
- Mentored other educators by delivering insight, positive feedback and constructive criticism.
- Researched books and supplemental materials to use with lesson plans.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Selected optimal curricula and planned daily lessons to meet needs of children with various developmental levels.
- Evaluated and improved classroom environment to promote ultimate learning experiences.
- Completed teacher observations to identify areas for improvement and suggest changes to teaching methods.
- Planned and organized variety of activities and field trips to aid mental and physical growth in children.
- Communicated objectives for lessons, units and projects to students and parents.
- Developed instructional materials and products for technology-based redesign of courses.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Supervised students throughout day, both in classroom and outside during breaks.
- Utilized behavior management skills to foster environment conducive to student learning.
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
- Encouraged student critical thinking and discussion using variety of teaching techniques.
- Differentiated instruction according to student skill level.
- Built and strengthened positive relationships with students, parents and teaching staff.
Owner/Operator
RAFTER J CHUCKWAGON
Sundown, Texas
08.2015 - 05.2016
- Adhered to company food, safety, quality and sanitation policies.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Rotated and replenished products in display cases.
- Reviewed daily task list with employees and assigned tasks for completion.
- Prepared and led food service training programs to teach staff various tasks.
- Coordinated maintenance and repair of food service equipment.
- Performed frequent checks to maintain consistently high quality of food preparation and service.
- Trained and mentored up to 3 new employees each quarter.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Oversaw food preparation, production and presentation according to quality standards.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Delegated work to staff, setting priorities and goals.
- Assisted staff by serving food and beverages.
- Distributed food to service staff for prompt delivery to customers.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Secretary
Woods Contract Pumping
Sundown, Texas
05.2014 - 04.2016
- Sent and distributed mail and parcels.
- Created and updated spreadsheets to track and report data.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Maintained organized filing system of paper and electronic documents.
- Processed documents and materials for dissemination to appropriate parties.
- Ordered office supplies to purchase items and maintain appropriate levels.
- Greeted visitors and directed to appropriate location or person.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Composed and distributed reports, routine correspondence and meeting notes with job-related software.
- Managed staff calendars and coordinated travel, meeting and hotel accommodations.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Handled incoming calls and directed callers to appropriate department or employee.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Composed, edited and typed complex memos and reports with job-related software.
- Calculated accurate wages, including overtime, salary increases and bonuses.
- Handled payroll help desk and answered questions regarding correct and accurate payroll time entry.
- Managed weekly payroll duties and submitted data to payroll contractor.
- Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
- Voided checks and issued stop payment orders to correct payroll discrepancies.
- Established employee payroll files and updated existing files with new information.
- Managed payroll for temporary, hourly and salaried employees.
- Secured personal and payroll information in compliance with federal regulations.
- Managed payroll and time and attendance systems.
- Prepared end-of-period payroll tax returns.
- Distributed and collected timecards each pay period.
Education
Associate of Arts - Education
SOUTH PLAINS COLLEGE
Levelland, Texas05-2014
High School Diploma - undefined
Sundown High School
Sundown, Texas06-2010
Skills
- Maintaining Product Levels
- Decision Making
- Team Leadership
- Problem-Solving
- Inventory Management
- CRM Software
- Customer Service
- Computer Skills
- Adaptability and flexibility
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Performance goals
- Documentation and reporting
- CRM software
- Quality inspection
- Goal-oriented mindset
Timeline
Service Advisor
Terry County Tractor
08.2024 - Current
Service Advisor
Cavender Cadillac of Lubbock
04.2024 - 07.2024
Business Development Coordinator
Cavender Auto Family
01.2024 - 03.2024
Inventory Manager
Blake Fulenwider Dodge
09.2018 - 12.2023
Lead Teacher
Hope Lutheran Church and School
05.2016 - 08.2018
Owner/Operator
RAFTER J CHUCKWAGON
08.2015 - 05.2016
Secretary
Woods Contract Pumping
05.2014 - 04.2016
High School Diploma - undefined
Sundown High School
Associate of Arts - Education
SOUTH PLAINS COLLEGE