Shelbie Ballard
Potterville,Michigan
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Clinical Health Resource Advocate/Licensed School Nurse
Amerigis/Ingham Intermediate School District
Mason, Michigan
11.2021 - 05.2024
- Assisted clients in understanding their legal rights and responsibilities.
- Provided nursing care for patients with various medical diagnoses and treatments.
- Collaborated with other healthcare professionals to develop individualized plans of care for each patient.
- Conducted assessments of client's physical, mental, emotional and social health needs.
- Facilitated access to medical services and other resources for clients.
- Monitored immunization records and provided vaccinations as needed.
- Participated in community outreach activities to promote public health awareness among target populations.
- Performed data collection and analysis related to public health initiatives.
- Assisted with program evaluation activities to assess effectiveness of interventions.
- Provided case management services for individuals at risk for chronic diseases or illnesses.
- Counseled patients on lifestyle changes that can improve overall health outcomes.
- Investigated outbreaks of communicable diseases such as influenza or tuberculosis.
- Actively participated in team meetings to discuss client progress towards goals.
- Maintained accurate records of patient encounters according to HIPAA guidelines.
- Attended continuing education programs related to public health topics.
- Planned and coordinated patient and family teaching and health education.
- Promoted healthy habits and practices in outreach materials and presentations.
- Offered information and answered questions from public while advising on protective safeguards.
- Gathered, organized and disseminated information from various sources that included health plans, hospitals, providers and government entities to appropriate individuals.
- Entered client records in centralized database for progress tracking.
- Collaborated with local health departments and other community partners.
- Answered phone calls, emails, letters and faxes and efficiently provided accurate information and responses.
- Identified unusual issues, cluster infections and known pathogens on patient records, ensuring that outbreaks were remedied in timely fashion.
- Performed assessments for each individual case to determine best fit for materials and services.
- Processed recoupments of Medicaid funds.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
- Collaborated with health groups to plan or implement programs designed to improve overall health of communities.
- Conducted specified laboratory tests to help detect conditions and determine diagnosis.
Registered Nurse Care Manager
Blue Cross Blue Shield of Texas
Detroit, Michigan
05.1999 - 04.2021
- Coordinated discharge planning activities including arranging for home health services and post-hospital follow up appointments.
- Assessed and evaluated patient needs, developed individualized care plans, and coordinated with other health care providers to ensure quality of care.
- Participated in multidisciplinary meetings to discuss complex cases and develop effective strategies for resolving problems encountered by patients.
- Collaborated with insurance companies regarding reimbursement issues, appeals processes, managed care contracts.
- Performed initial assessments on newly referred patients to determine eligibility for case management services.
- Identified high risk patients requiring intensive case management interventions based on diagnosis or other factors affecting their ability to manage their own healthcare needs.
- Facilitated referrals to appropriate social service agencies when needed.
- Attended continuing education classes to stay abreast of current trends in healthcare delivery systems.
- Actively participated in Quality Improvement initiatives within the organization.
- Provided emotional support to families dealing with difficult situations involving illness or death.
- Served as a liaison between physicians, hospitals, insurance companies, employers., providing accurate information about case management programs offered by the organization.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
Registered Nurse-HHC
Barry-Eaton District Health Dept
Charlotte, Michigan
06.1993 - 03.1999
- Provided patient care and education to patients with chronic illnesses.
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
- Administered medications and treatments according to physician orders.
- Monitored vital signs, administered injections, and provided assistance with medical procedures.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Participated in multidisciplinary team meetings to discuss patient care plans.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Maintained a safe environment for all patients by adhering to infection control policies and procedures.
- Provided emotional support and comfort to families during difficult times.
- Monitored and managed various treatment and care interventions.
- Administered medications, tracked dosages, and documented patient conditions.
- Provided patient and family health education focusing on self-management, prevention and wellness.
Registered Nurse
Sparrow Health System
Lansing, Michigan
11.1985 - 07.1995
- Provided patient care and education to patients with chronic illnesses.
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
- Administered medications and treatments according to physician orders.
- Monitored vital signs, administered injections, and provided assistance with medical procedures.
- Documented patient progress notes accurately and efficiently in the electronic medical record system.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Instructed patients on proper self-care techniques at home following discharge from the hospital.
- Demonstrated knowledge of current trends in nursing practices by attending continuing education classes or seminars.
Education
Associate of Applied Science - Nursing
Jackson Community College
Jackson, MI05-1985
Bachelor of Science - Completed Coursework Towards BSN 1987-93
Michigan State University
East Lansing, MISkills
- Healthcare billing
- Patient Management
- Health care consultation
- Chronic Disease Management
- Supply Restocking
- Medical assessment
- Care Planning
- Medical Recordkeeping
- Data Collection
- Electronic Health Records Management
- Infectious disease control
- Case Management
- Culturally-sensitive care
- Health and wellness expertise
- Immunization skills
- Follow-up calls
- Patient Counseling
- Patient Care
Certification
- Certified Case Manager since 2010- good thru 2028
- CPR/BLS certified good till Sept 2025
- Youth Mental Health First Aide certified good till Spring 2027
Accomplishments
Award from BCBS of MI for identifying a fraud case - worked with the legal team and testified in court.
Timeline
Clinical Health Resource Advocate/Licensed School Nurse
Amerigis/Ingham Intermediate School District
11.2021 - 05.2024
Registered Nurse Care Manager
Blue Cross Blue Shield of Texas
05.1999 - 04.2021
Registered Nurse-HHC
Barry-Eaton District Health Dept
06.1993 - 03.1999
Registered Nurse
Sparrow Health System
11.1985 - 07.1995
- Certified Case Manager since 2010- good thru 2028
- CPR/BLS certified good till Sept 2025
- Youth Mental Health First Aide certified good till Spring 2027
Associate of Applied Science - Nursing
Jackson Community College
Bachelor of Science - Completed Coursework Towards BSN 1987-93
Michigan State University
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