Summary
Overview
Work History
Education
Skills
Websites
Awards
Projects
Timeline
Generic

SHELBIE N. BARRETTA

Gilbert,AZ

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Customer Service Rep.

Midstate Machine Phoenix
03.2023 - Current
  • Keep track of RFQs along with making sure all QNs get answered, I help With Generalist HR duties, along with keeping track of everyone’s training.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Delivered prompt service to prioritize customer needs.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Tracked customer service cases and updated service software with customer information.
  • Responded to customer requests for products, services, and company information.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Updated account information to maintain customer records.

Logistics coordinator

SPOT INC
01.2023 - 03.2023
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Spearheaded cost-saving initiatives that resulted in significant budget reductions without compromising service levels or operational effectiveness.
  • Tracked orders and notified customers of status or potential delays.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
  • Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
  • Prepared and presented reports to management on logistics performance.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.

Part Marker/ Lead QA Inspector

Systems 3 Inc
01.2019 - 01.2023
  • Promoted to Lead Quality Inspector for my hard work and dedication on the Lamina line
  • I was placed in charge of all Specialized Part Marking for all Military parts
  • Order and track all Stamps and UID Labels
  • Read Specs and Blueprints to perform Pre-Ops and Final inspections on critical parts to the Military
  • Oversaw a team of 10 people and give them daily goals and tasks to make sure parts are constantly moving and assisting when there are nonconforming parts and determining if it is scrap or reworkable.
  • Assisted in training new employees, ensuring a solid understanding of job responsibilities and company standards.
  • Reduced production errors by carefully following guidelines and paying close attention to detail.
  • Streamlined communication between departments for increased efficiency in completing tasks.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Applied effective time management techniques to meet tight deadlines.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Exceeded performance expectations while maintaining strict adherence to deadlines and project specifications.
  • Completed high-volume projects within tight deadlines, showcasing exceptional time management skills under pressure.

Lamina Inspector

Systems 3 Inc
07.2017 - 01.2019
  • Inspect critical features on the lamina that is part of the blade assembly on the Apache Helicopter
  • Following specs and dealing with non-conformities and repairs as required.

DOC

United Blood Services
02.2017 - 07.2017
  • Hired full time at United Blood Services as a Donor Outreach Coordinator.

Temp. DOC

Manpower
10.2016 - 02.2017
  • Employed at United Blood Services as a Temp working as a Donor Outreach Coordinator
  • I make calls to donors for the United Blood Services call center
  • I keep donor profiles up to date, so that the blood supply is kept plentiful and can be used.

Education

BSBA- Project management -

Colorado Technical University
02.2024

none -

CGCC
Chandler, AZ
11.2016

Diploma -

Basha High School
Chandler, AZ
05.2015

Skills

  • Dedicated
  • Hardworking
  • Telephone Skills
  • Microsoft
  • Retail
  • Communication
  • Leadership
  • Training
  • Order documentation
  • Product Sales
  • Warehousing functions
  • Client Relations

Awards

Student of the month - at Basha high school for helping with the Special Needs students.

Projects

Arizona Humane Society- I did a big project about Animal Abuse awareness. Raised $5000 for the animals in local shelters.

Timeline

Customer Service Rep.

Midstate Machine Phoenix
03.2023 - Current

Logistics coordinator

SPOT INC
01.2023 - 03.2023

Part Marker/ Lead QA Inspector

Systems 3 Inc
01.2019 - 01.2023

Lamina Inspector

Systems 3 Inc
07.2017 - 01.2019

DOC

United Blood Services
02.2017 - 07.2017

Temp. DOC

Manpower
10.2016 - 02.2017

BSBA- Project management -

Colorado Technical University

none -

CGCC

Diploma -

Basha High School

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SHELBIE N. BARRETTA