Shelbie Catalano
Dallas,TX
Summary
Seasoned Department Manager with 10+ years of extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward trends by overhauling systems, processes and training programs. Ready to offer exceptional leadership and planning abilities to take on new role in a refreshing setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets.
Overview
9
9
years of professional experience
Work History
Sales Manager
Neiman Marcus
07.2022 - Current
- Carefully analyzed data to determine most effective sales strategies.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Managed team of 12 in 3 different divisions
- Managed 7 Million Dollar books and top associates in store
- Successfully planned and executed over 20 exclusive trunk shows/private events
- Created easy to use outreach templates for e-vites for team
- Introduced and trained 3 new internal software programs for company to both of my teams
Department Manager
Nordstrom- Stonebriar
10.2020 - 07.2022
- Grew sales revenue by 20% in 2021-2022
- Ranked Top 3 in Company for % of increase over LLY
- Recognized and Customer Service All Star
- Top Manager for Digital Selling and Team adoption in 2021
- Trained and assisted in On-boarding of new Department Managers
- Supported 2 Gold Pacesetters in 2021
- Planned and executed stores first ever Fine Jewelry Trunk Show
Department Manager
Nordstrom
02.2020 - 10.2020
- Promoted to Top 10 Volume Door
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
- Boosted sales revenue by 8%
- Checking for and locating requested items in inventory system
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Implemented new processes for digital selling during COVID closure to produce revenue
- Increased productivity of sales team by 10% in first 3 months of reopening
Department Manager
Nordstrom
06.2016 - 02.2020
- Promoted each year to higher volume responsibilities
- Manager of the Quarter : Q3 2017, Q2, 2018, Q4 2019
- Researched issues to obtain appropriate answers to customer inquiries
- Recruited, hired, trained, and promoted over 15 new team members in 3 years.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness
- Continuously encouraged all employees within the Lingerie department to present positive, exemplary image to customers through high level customer service and suggestive selling.
Assistant Department Manager
Nordstrom
07.2015 - 06.2016
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Checked pricing, scanned items, applied discounts and printed receipts to ring up
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
Associate
Nordstrom
04.2014 - 07.2015
- Engaged with customers to effectively build rapport and lasting relationships.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Increased sales by offering advice on purchases and promoting additional products.
Education
Associates Degree - Business
College of San Mateo
San Mateo, CA05.2012
Skills
- National Account Management
- Sales Presentation
- Business Development and Planning
- Time Management
- Team Oversight
- Goals and Performance
- Microsoft Teams
- Effective Retail Sales Manager
- Brand-Building Strategies
Accomplishments
- College of San Mateo at San Mateocustomers
- Generated brand awareness and positive product impressions to increase sales
- Assisted customers with locating and choosing merchandise in any store department
- Met and exceeded upsell goals by highlighting target merchandise with strategicpromotional approaches
- Customer Service All Star 2015
- Greeted customers and helped with product questions, selections, and purchasesincluding in-store and e-service transactions.
Timeline
Sales Manager
Neiman Marcus
07.2022 - Current
Department Manager
Nordstrom- Stonebriar
10.2020 - 07.2022
Department Manager
Nordstrom
02.2020 - 10.2020
Department Manager
Nordstrom
06.2016 - 02.2020
Assistant Department Manager
Nordstrom
07.2015 - 06.2016
Associate
Nordstrom
04.2014 - 07.2015
Associates Degree - Business
College of San Mateo
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