Shelbie Constance
Lee's Summit,MO
Summary
Results-driven professional with a proven ability to complete tasks efficiently and productively. Skilled at managing processes, ensuring compliance, and leading teams. Strong communicator with a focus on improving efficiency and building relationships with families, staff, and external partners. Looking to apply my skills in new roles and industries, with a focus on driving success and creating positive experiences.
Overview
2
2
years of professional experience
Work History
Director of Admissions
Wilshire at Lakewood
Lee's Summit, Missouri
01.2025 - Current
- Directed all aspects of admissions for a 170-bed skilled nursing facility, ensuring compliance with state and federal regulations.
- Collaborated with medical, nursing, and social services teams to assess and prioritize patient admissions based on needs and facility resources.
- Coordinated and secured prior authorizations for skilled nursing services from insurance providers, ensuring coverage for residents' care needs.
Admissions & Marketing Director
Holden Manor Health and Rehabilitation
Holden, Missouri
04.2024 - 01.2025
- Managed the intake process for new residents, including gathering and verifying personal, insurance, and medical information to ensure smooth and accurate admissions.
- Enhanced the patient referral process, resulting in a 27% increase in successful referrals within 90 days, while consistently maintaining a patient census above 80% capacity.
- Worked closely with healthcare providers, insurance companies, and hospital departments to obtain prior authorizations, verify insurance coverage, and resolve billing discrepancies.
- Developed and executed comprehensive marketing strategies to promote services, increase patient admissions, and improve overall brand visibility in the healthcare community.
Office Assistant
CoxHealth Advantage Care
Springfield, Missouri
01.2023 - 12.2023
- Scheduled patient appointments and coordinated office calendars for multiple physicians, optimizing appointment flow, and reducing scheduling conflicts.
- Organized and maintained office files, both physical and digital, ensuring documents were easily accessible, and kept in compliance with company policies.
- Answered and directed phone calls, managed email correspondence, and responded to general inquiries, ensuring prompt and efficient communication within the office.
Education
Cell And Molecular Biology
Missouri State University
Springfield, MOSkills
- Workflow Optimization
- Public relations
- Decision-Making and Problem-Solving
- Attention to detail
- Medicare and Medicaid knowledge
- Effective time management
References
References available upon request.
Timeline
Director of Admissions
Wilshire at Lakewood
01.2025 - Current
Admissions & Marketing Director
Holden Manor Health and Rehabilitation
04.2024 - 01.2025
Office Assistant
CoxHealth Advantage Care
01.2023 - 12.2023
Cell And Molecular Biology
Missouri State University
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