Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
GeneralManager

Shelbie Lehman

New Albany,IN

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and implementing morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience
1
1
Certification

Work History

General Manager

Papa John's Pizza
05.2021 - Current
  • Develop and implement strategies to increase sales and profitability.
  • Manage budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitor financial performance, set budgets and control expenses to provide financial stability and long-term organizational growth.
  • Maximize efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implement operational strategies and effectively built customer and employee loyalty.
  • Develop and maintain relationships with customers and suppliers through account development.
  • Maximize operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Formulate policies and procedures to streamline operations.
  • Introduce new methods, practices, and systems to reduce turnaround time.
  • Provide thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Collaborate with cross-functional teams to develop innovative solutions.
  • Provide strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Train new employees on proper protocols and customer service standards.
  • Schedule employees for shifts, taking into account customer traffic and employee strengths.
  • Interact well with customers to build connections and nurture relationships.
  • Assist in recruiting, hiring and training of team members.
  • Train and guide team members to maintain high productivity and performance metrics.
  • Handle problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Track employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitor daily cash discrepancies, inventory shrinkage and drive-off.
  • Observe each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Manage purchasing, sales, marketing and customer account operations efficiently.
  • Recruit, hire, and train initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Report issues to higher management with great detail.
  • Implement business strategies, increasing revenue and effectively targeting new markets.
  • Cultivate and strengthen lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduce financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Supervise day-to-day operations to meet performance, quality and service expectations.
  • Monitor cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Complete regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offer hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentor team members to enhance professional development and accountability in workplace.
  • Generate repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Help with planning schedules and delegating assignments to meet coverage and service demands.
  • Develop loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Create employee schedules to align coverage with forecasted demands.
  • Develop strategy to increase sales and drive profits.
  • Review sales and gross profit report to assess company efficiency.
  • Strengthen merchandising and promotional strategies to drive customer engagement and boost sales.
  • Increase employee performance and job satisfaction to strengthen retention and engagement.
  • Make hiring recommendations to increase company's productivity and profitability with quality workers.
  • Open and close location and monitor shift changes to uphold successful operations strategies and maximize business success.
  • Maintain professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Establish team priorities, maintain schedules and monitor performance.
  • Evaluate employee performance and convey constructive feedback to improve skills.
  • Assist in organizing and overseeing assignments to drive operational excellence.
  • Define clear targets and objectives and communicate to other team members.
  • Use industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Train personnel in equipment maintenance and enforce participation in exercises focused on developing key skills.
  • Recruit, interview, hire employees and implement mentoring program to promote positive feedback and engagement.
  • Improve staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with employees to boost company morale and promote employee retention.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Reduce waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Develop detailed plans based on broad guidance and direction.
  • Reduce operational risks while organizing data to forecast performance trends.

Assistant Manager

Papa Johns
10.2014 - 05.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Created employee schedules to align coverage with forecasted demands.
  • Developed strategy to increase sales and drive profits.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Developed detailed plans based on broad guidance and direction.

Shift Leader

Papa John’s
09.2013 - 10.2014
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Enforced company policies and regulations with employees.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Completed daily financial activities and prepared weekly reports for management to inform decision-making.
  • Analyzed sales figures and identified areas for improvement.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Frequently inspected production area to verify proper equipment operation.
  • Collected, arranged, and input information into database system.

CNA

Salem Crossings
08.2012 - 09.2013
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in electronic health record.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.

Team Member

Papa John’s
07.2010 - 08.2012
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Assisted customers in selecting merchandise best suited to needs.

Education

No Degree/ Four Semesters - General Studies

Ivy Tech Community College of Indiana
Sellersburg

High School Diploma -

Salem High School
Salem, IN
06.2012

Skills

  • Cross-Functional Team Management
  • Project Planning
  • Business Management Principles
  • Manage Budgets
  • Staff Training
  • Market Growth
  • Sales Team Development
  • Total Quality Management
  • Customer Service
  • Staff Development
  • Order Supplies
  • Financial Forecasting
  • Cost Management
  • Leadership
  • Profit and Loss Accountability
  • Labor Cost Controls

Accomplishments

  • Became a Training general Manager within six months.
  • Took a store from running $24,000 in weekly PSA to $27,000.
  • While running my store location I did multi unit work with other locations.
  • I successfully ran a high volume store with anywhere from $30,000-$36,000 in weekly sales.

Certification

  • Serve safe certified/ food safety
  • Training General Manager

Timeline

General Manager

Papa John's Pizza
05.2021 - Current

Assistant Manager

Papa Johns
10.2014 - 05.2021

Shift Leader

Papa John’s
09.2013 - 10.2014

CNA

Salem Crossings
08.2012 - 09.2013

Team Member

Papa John’s
07.2010 - 08.2012

No Degree/ Four Semesters - General Studies

Ivy Tech Community College of Indiana

High School Diploma -

Salem High School

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Shelbie Lehman