Shelbie McFarland
Southern Shirt Shack
Santa Fe,TX
7
years of professional experience
Knowledgeable medical assistant with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.
Work History
Medical Assistant Intern
1 Month- Collected vital signs and documented symptoms to facilitate thorough primary care examinations.
- Collected vital signs, documented symptoms, and prepared patients for primary care examinations.
- Supported patient intake, verified demographics, and updated electronic medical records accurately.
- Coordinated appointment scheduling and referrals, ensuring timely follow-up communications for seamless patient flow.
- Managed inventory of medical supplies, restocked treatment areas, and promptly reported shortages to support operational readiness.
Manager of operations
2 Years 1 Month- Streamlined everyday operations, improving workflow and reducing delays
- Supervised and trained new employees, facilitating effective onboarding and integration
- Supervised new employees during onboarding sessions
- Maintained clean, organized, and safe workspace, supporting team efficiency and morale
- Maintained clean, organized, and safe workspace to support team efficiency
Licensing specialist
2 Years 1 Month- Managed insurance producer licensing and renewals across multiple states while ensuring compliance with state regulations and deadlines.
- Processed over 200 multi-state license renewals monthly with a 100% on-time completion rate.
- Reduced overdue renewals by implementing proactive reminders and follow-up systems.
- Maintained confidential records and repaired reports to ensure compliance with company and regulatory standards.
- Conducted audits of licensing files, ensuring accuracy and completeness of documentation.
- Addressed agent inquiries about licensing status, renewals, and regulatory requirements.
Assistant manager / shadowed ultrasound tech
1 Year 3 Months- Managed employee schedules and delegated tasks to ensure optimal productivity and quality of service.
- Managed employee schedules and delegated tasks to enhance productivity and maintain service quality.
- Supported team in reaching sales targets by motivating staff and delivering strong customer service.
- Motivated staff to achieve sales targets while delivering strong customer service.
Teller
11 Months- Processed member transactions including deposits, withdrawals, transfers, loan payments, and cashier’s checks with accuracy and efficiency.
- Fostered welcoming and professional environment to strengthen member relationships and improve retention.
- Maintained confidentiality of member financial information and adhered to all regulatory compliance standards.
- Resolved member concerns professionally and escalated complex issues.
- Supported vault and ATM balancing, along with branch opening and closing procedures for operational efficiency.
Education
Medical Assistant - Medical Assistant
Licensed Cosmetologist - Cosmetology
Skills
Customer Service
Attention to Detail
Time Management
Record Keeping
Integrity
People Skills
Team leadership
Problem-solving
Customer service
Maintaining compliance
Timeline
Medical Assistant Intern
CLS Health Primary Care
10.2026 - 11.2026Read More
Manager of operations
Southern Shirt Shack
09.2024 - CurrentRead More
Licensing specialist
American National
08.2022 - 09.2024Read More
Assistant manager / shadowed ultrasound tech
Babies Bakery - 3D/4D Ultrasound
05.2021 - 08.2022Read More
Teller
Amoco Federal Credit Union
06.2019 - 05.2020Read More
Alvin Community College
Medical Assistant from Medical Assistant
Read More
Paul Mitchell The School
Licensed Cosmetologist from Cosmetology
Read More