Shelbie Peart
Orem,UT
Summary
Dynamic professional with a proven track record at Habitat for Humanity of Sangamon County, excelling in customer service and team leadership. Enhanced customer satisfaction through effective problem-solving and strategic planning, while maintaining accurate financial records. Skilled in CRM and fostering strong relationships, driving repeat business and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Habitat for Humanity of Sangamon County
05.2021 - 05.2024
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations of 10 employees and over 100 customers to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Cashier
Humphrey's Market
08.2020 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Restocked and organized merchandise in front lanes.
Health Insurance Agent
GoHealth
08.2018 - 03.2019
- Implemented time-saving administrative processes, maximizing efficiency within the workplace.
- Managed a large client base efficiently by utilizing CRM software and maintaining organized records.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Negotiated favorable rates with insurance providers, making health coverage more affordable for clients.
- Elevated customer satisfaction with detailed explanations of complex insurance policies and benefits.
- Identified gaps in market and contributed to development of innovative insurance products to meet emerging needs.
- Customized insurance solutions to meet specific health needs of clients, leading to increased customer satisfaction.
- Enhanced client decision-making with comprehensive comparisons of different health insurance plans.
- Reduced policy lapses by implementing proactive follow-up strategy with clients regarding renewals and payment reminders.
- Consistently exceeded sales targets by thoroughly understanding each client''s unique needs and providing tailored solutions.
Pharmacy Clerk
Smith Rexall Drug
01.2016 - 11.2017
- Counted and labeled prescriptions with correct item and quantity.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Established and maintained patient profiles, updating organizational database with current information.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Facilitated clean and organized pharmacy environment, adhering to health and safety regulations.
- Enhanced pharmacy workflow efficiency by organizing medication inventory and restocking shelves as needed.
- Contributed to increased sales by recommending appropriate over-the-counter products based on customer needs.
- Improved customer trust with confidential handling of sensitive health information.
- Collaborated with healthcare providers to clarify prescription details, ensuring patient safety and care.
- Reduced wait times for customers with prompt prescription filling and effective communication between pharmacists and patients.
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
Education
Bachelor of Science - Biology
Utah Valley University
Orem, UT08-2028
No Degree - Medical Assisting
Mountainland Technical College
Provo, UT05-2025
Skills
- Customer service
- Problem-solving
- Adaptability and flexibility
- Team leadership
- Multitasking and organization
- Strategic thinking
- Verbal and written communication
- Conflict resolution
Certification
- CMA - Certified Medical Assistant
Timeline
Assistant Manager
Habitat for Humanity of Sangamon County
05.2021 - 05.2024
Cashier
Humphrey's Market
08.2020 - 03.2021
Health Insurance Agent
GoHealth
08.2018 - 03.2019
Pharmacy Clerk
Smith Rexall Drug
01.2016 - 11.2017
Bachelor of Science - Biology
Utah Valley University
No Degree - Medical Assisting
Mountainland Technical College
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