Shelbie Perry

• Trained and motivated employees to perform daily business functions to maximize collections with 85% collection rate.
• Communicated with insurance providers to resolve denied claims and resubmitted.
• Verified insurance of patients to determine eligibility.
• Collected payments and applied to patient accounts.
• Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
• Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
• Reviewed patient diagnosis codes to verify accuracy and completeness.
• Liaised between patients, insurance companies, and billing office.
• Reviewed patient records, identified medical codes, and created invoices for billing purposes.
• Adhered to established standards to safeguard patients' health information.
• Generated reports and analyzed trends to maximize reimbursement and reduce claim denials.
• Complied with established internal controls and policies.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports

• Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
• Developed policies and procedures for effective practice management of Hospitalist Group that I was apart of starting in 2002 and grew group into strong 30 physician practice.
• Trained interns and newly hired team members on office procedures and computer system.
• Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
• Developed monthly reports.
• Reduced errors in accounting and financial reporting by modifying current processes.
• Increased accuracy through improved processes for fiscal monitoring, payroll and operational expenses.
• Oversaw HR training, coaching, mentoring and staff retention.
• Observed all laws, regulations and other applicable obligations.
• Oversaw payroll, accounts payable and accounts receivable for large medical practice.

Updated reports, managed accounts, payroll and accounts receivable, accounts payable.

Oversaw staff, managed physician meetings, patient schedules.

Developed the Hospitalist program at Enloe Medical Center with Dr. Chiapella. Took a small group of local physicians that covered the need for patient care at the hospital to a 28 physician Hospitalist program.