Shelbie Rosengren
San Jose,CA
Summary
Diligent worker focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Responsible Food Preparation team member offering proven skills in maintaining clean facilities and promoting customer satisfaction through exceptional service. Dedicate long hours to complete fast-paced work. Customer service-driven team player good at connecting with people and fostering patron loyalty. Highly motivated and results-driven warehouse professional bringing extensive experience in logistics and distribution. Team player and natural leader with excellent communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Elderly Caregiver
24 Hr Home Care
San Jose, CA
04.2017 - 08.2018
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Consulted with Clients to assess cases and enhance care.
- Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Provided safe mobility support to help patients move around personal and public spaces.
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
- Developed rapport to create safe and trusting environment for care.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
Sales Associate
Office Depot OfficeMax
San Jose, CA
06.2017 - 01.2018
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Maintained records related to sales, returns and inventory availability.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated customers on promotions to enhance sales.
Sales Consultant
Sunglass hut
San Jose, CA
09.2017 - 10.2017
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Completed orders through P.O.S system and organized product deliveries to meet customer timetables.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Maximized customer retention by resolving issues quickly.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Processed credit and debit card payments to complete purchasing experience.
- Maintained organized, presentable merchandise to drive continuous sales.
Food prep
Target
San Jose, CA
06.2015 - 04.2017
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Planned and organized food preparation activities, including pizza prep and clean.
- Utilized culinary and cutlery tools to prepare various foods for cooking or cold dish presentations.
- Maintained composure and work quality while under stress.
- Recorded, monitored, and maintained optimal and required food temperatures through kitchen, restaurant, and storage areas.
- Used down times to prepare ingredients and restock supplies for expected busy periods.
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Organized, arranged, and re-stocked various stations, including buffet, salad bar, and service areas.
Shipping and Receiving Associate
U North
San Jose, CA
08.2015 - 07.2016
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant record keeping.
- Conducted 2 hour counts and 2 hours audits of inventories to identify and resolve discrepancies in records.
- Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
- Conducted research to address shipping errors and packaging mistakes.
- Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.
Caregiver
In Home Senior Care
San Jose, CA
05.2013 - 05.2015
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
- Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Documented vitals, behaviors and medications in client medical records.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Monitored and assisted residents through individual service plans.
- Kept clients engaged in social networks and communities.
Education
High School Diploma -
Leadership Public School
San Jose, CA08.2014
Skills
- Community integration
- First aid and safety
- Behavioral management
- Care plan assessment
- Patient care
- Case management
- Cooking meals
- Merchandising expertise
- Stocking and replenishing
- Communication skills
- Upselling
- Flexible schedule
- Relationship building
- Product and service sales
- Cash handling
- Sale expertise
- Client service
- Exceptional customer service
- Assembly and production
- Labeling and boxing
- Order picking and processing
- Purchase order verification
- Lifting and sorting
- Loading and unloading
- Box lifting
- Customer service-oriented
- Logistics
- Shipping and receiving
Certification
- Home Health Aid Certified (HHA)
- SafeServ certification: Food Handling
Timeline
Sales Consultant
Sunglass hut
09.2017 - 10.2017
Sales Associate
Office Depot OfficeMax
06.2017 - 01.2018
Elderly Caregiver
24 Hr Home Care
04.2017 - 08.2018
Shipping and Receiving Associate
U North
08.2015 - 07.2016
Food prep
Target
06.2015 - 04.2017
Caregiver
In Home Senior Care
05.2013 - 05.2015
High School Diploma -
Leadership Public School