Shelbie Ross
Deer Park,TX
Summary
Positive and reliable team player with a strong work ethic. Skilled at prioritizing responsibilities and leading others in high-demand situations. Quick learner open to learning new skills and tasks who maintains a positive attitude and is fully committed to reaching daily work objectives.
Overview
7
7
years of professional experience
Work History
Accounts Receivable Clerk
Continental Western Corporation
Houston, TX
12.2023 - Current
- Collaborated with sales team members to ensure timely collection of outstanding debts from customers.
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Reviewed all incoming payments for accuracy before posting them into the general ledger system.
- Assisted in month-end closing activities such as preparing journal entries, reconciling accounts, and creating financial reports.
- Investigated any discrepancies between invoices and purchase orders prior to processing payments.
- Verified accuracy of invoices and account balances.
- Responsible for entering customer payments into the accounting software system.
- Coded invoices to maintain organized and accurate records.
- Reached out to vendors and customers to resolve account problems.
- Entered, posted and scanned accounts receivable documents into accounting software.
- Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
- Generated, mailed and monitored invoices.
- Processed credit memos and adjustments according to company policy.
Customer Service Representative
Continental Western Corporation
Houston, TX
01.2022 - Current
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered customer inquiries via phone, email, and chat.
- Identified opportunities for upselling additional products or services based on customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed positive relationships with customers through friendly interactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided accurate information about products and services to customers.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Supported sales team members to drive growth and development.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Took special orders in person and over telephone, generating additional revenue every month.
- Collected deposits or payments and arranged for billing.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Shipping And Receiving Clerk
Palmer Logistics
Pasadena
02.2019 - 09.2021
- Maintain shipping log of all daily activity
- Contacted external carriers for POD's
- Contacted external carriers and customers to obtain information for inbound or outbound shipments
- Administered inbound shipping schedule to avoid congested receiving area and optimize receiving efficiency and delivery speed to customers
- Enter inbounds in WMS Accuplus/NAV
- Assisted customer service team with orders and BOLS
- Coordinated multiple receiving and warehousing operations simultaneously without sacrificing quality and supported outgoing shipping in response to observed needs.
Front Desk
Palmer Logistics
Baytown
08.2018 - 02.2019
- Greeted visitors, verifying reasons for visit and verified visitors identification credentials to maintain security of personnel and office environment before directing them to appropriate department
- Answered and directed incoming calls using multi-line telephone system
- Sorted and distributed business correspondence to the correct department or staff member
- (checks, internal mail)
- Maintain DGR and Work-order Logs
- Signed for packages, recorded deliveries and distributed to personnel.
PAL
PALS Program, Deer Park High School
Deer Park
08.2017 - 05.2018
- Planned events for special needs students (field days, Halloween party, Special Olympics)
- Community service for Harvey victims and other schools that were affected
- I was assigned 2 students for one on one PAL visits to help them with any issues they may be facing with school or at home.
Education
Forensic Psychology -
San Jacinto Community College
Pasadena, TX01.2020
Basics -
San Jacinto Community College
Pasadena, TX10.2018
High School Diploma -
Deer Park High School
Deer Park, TX06.2018
Skills
- Microsoft Word
- Excel
- Accuplus
- NAV
- Avaya switchboard
- Shipping coordination
- Reliable and trustworthy
- Time management
- Conflict resolution
- People skills
- Multitasking
- Clerical
- Communication
- Prophet 21 system
- Invoice and payment processing
- Payment posting
- Product Knowledge
- Account updating
- Data Entry
- Paperwork Processing
- Complaint resolution
- Inbound and Outbound Calling
- Active Listening
- Reading Comprehension
- Microsoft Outlook
- Order Processing
- Positive and professional
- Professional telephone demeanor
- Critical Thinking
- Conflict Resolution
- Computer Proficiency
Timeline
Accounts Receivable Clerk
Continental Western Corporation
12.2023 - Current
Customer Service Representative
Continental Western Corporation
01.2022 - Current
Shipping And Receiving Clerk
Palmer Logistics
02.2019 - 09.2021
Front Desk
Palmer Logistics
08.2018 - 02.2019
PAL
PALS Program, Deer Park High School
08.2017 - 05.2018
Forensic Psychology -
San Jacinto Community College
Basics -
San Jacinto Community College
High School Diploma -
Deer Park High School