Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelbie Skinner

Splendora,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience

Work History

Manager

Sportclips
07.2017 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Improved marketing to attract new customers and promote business.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Stylist

Boardroom Salon
07.2016 - 07.2017
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Processed payments, entering sales in register for prompt customer service.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.

Stylist

SportClips Haircuts
05.2014 - 07.2016
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Processed payments, entering sales in register for prompt customer service.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Organized sales area and work station to showcase products and boost sales.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Distributed business cards outside of salon to generate new business.

Stylist

SportClips Haircuts
04.2012 - 04.2014
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Processed payments, entering sales in register for prompt customer service.

Education

High School Diploma -

Manvel High School
Manvel, TX
05.2009

Skills

  • Operations Management
  • Marketing
  • Expense Tracking
  • Performance Management
  • Business Development
  • Staff Training and Development
  • Data Analysis
  • Customer Service
  • Organizational Skills
  • Scheduling and Coordinating
  • Work Planning and Prioritization
  • Onboarding and Orientation

Timeline

Manager

Sportclips
07.2017 - Current

Stylist

Boardroom Salon
07.2016 - 07.2017

Stylist

SportClips Haircuts
05.2014 - 07.2016

Stylist

SportClips Haircuts
04.2012 - 04.2014

High School Diploma -

Manvel High School

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Shelbie Skinner