Shelbie Smith
Lanett,AL
Summary
Dynamic Social Service Caseworker II with proven expertise at Chambers County Department of Human Resources, excelling in client advocacy and case management. Recognized for enhancing client well-being through individualized plans and effective communication. Adept at maintaining confidentiality and fostering relationships, contributing to successful family reunifications and high-risk case interventions.
Overview
10
10
years of professional experience
Work History
Social Service Caseworker II
Chambers County Department of Human Resources
08.2018 - Current
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Mentored new caseworkers as they transitioned into their roles, providing guidance on best practices and procedures.
- Enhanced client well-being by developing comprehensive case plans addressing individual needs.
- Managed high-risk cases involving substance abuse or domestic violence concerns with specialized interventions tailored to each situation.
- Ensured adherence to state regulations by maintaining timely documentation and meeting reporting deadlines.
- Delivered ongoing support for families navigating the child welfare system, contributing to successful reunification in multiple cases.
- Conducted home visits to assess and address client needs in their living environments.
- Conducted comprehensive assessments for understanding individual client needs, laying groundwork for effective support.
- Developed and implemented individualized treatment plans for clients.
Substitute Teacher, K-12
Kelly Educational Services
09.2016 - 07.2018
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
Call Center Operator
Auburn University Call Center - Alumni Center
01.2015 - 07.2016
- Called university alumni to fundraise for needs around the campus and for the university.
- Worked to achieve and then exceed goals set for fundraising.
Education
Bachelor of Arts - Psychology
Auburn University
Auburn, AL08-2016
Associate of Science - General Studies
Southern Union State Community College
Opelika12-2012
High School Diploma -
Valley High School
Valley, AL05-2010
Skills
- Client interaction
- Highly effective communication
- Client advocacy
- Client engagement
- Professional boundaries
- Family engagement
- Case file documentation
- Case investigations
- Organizational skills
- Problem-solving
- Multitasking
- Teamwork and collaboration
- Time management
- Reliability
- Active listening
- Adaptability and flexibility
- Decision-making
- Self motivation
- Professionalism
- Case management
Various trainings for caseworkers provided by the Alabama Department of Human Resources
- Skill based training for caseworkers
- Case management training
- Child development training
- Child Protective Services training
- Child Protective Services Conferences
- Additional training through the Children's Aid Society
Accomplishments
- Promotion from Social Service Caseworker I to Social Service Caseworker II
- Multiple two-step raises on yearly evaluations with scores of exceeding standards or continually exceeding standards.
Timeline
Social Service Caseworker II
Chambers County Department of Human Resources
08.2018 - Current
Substitute Teacher, K-12
Kelly Educational Services
09.2016 - 07.2018
Call Center Operator
Auburn University Call Center - Alumni Center
01.2015 - 07.2016
Bachelor of Arts - Psychology
Auburn University
Associate of Science - General Studies
Southern Union State Community College
High School Diploma -
Valley High School
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