Shelbie Talbot
Springfield
Summary
Professional with strong background in coordinating and managing assisted living environments. Skilled in team collaboration, ensuring high standards of care, and adapting to changing needs. Known for problem-solving abilities, effective communication, and fostering supportive community for residents and staff. Focused on achieving results and enhancing operational efficiency.
Experience in resident engagement, conflict resolution, and community building. Skilled in coordinating appointments, managing administrative tasks, and addressing resident needs with flexibility and efficiency. Known for teamwork, reliability, and adapting to changing requirements while maintaining high standards and delivering impactful results.
Overview
9
9
years of professional experience
Work History
Resident Service Director
The Esther
01.2024 - 10.2025
- Assisted medical team in delivering patient care and support services
- Coordinated daily activities to enhance operational efficiency within facility
- Implemented safety protocols ensuring compliance with health regulations
- Monitored patient progress, documenting changes and reporting to staff
- Trained new residents on procedures and best practices for patient interaction
- Collaborated with multidisciplinary teams to develop personalized care plans
- Participated in staff training sessions to continually enhance knowledge and skills in resident care practices.
- Collaborated with care team to develop assessment and treatment plans.
- Performed initial and ongoing assessments of patients' medical, physical and psychosocial status.
- Utilized effective communication skills when interacting with diverse populations, including residents with varying cognitive abilities.
- Actively participated in quality improvement initiatives aimed at enhancing overall resident experience.
- Enhanced patient care by implementing individualized treatment plans and monitoring progress.
- Scheduled appointments efficiently, managing calendars for multiple team members.
- Assisted in training new staff on scheduling protocols and systems.
- Managed incoming calls, addressing inquiries while prioritizing urgent requests.
- Developed tracking systems for appointment cancellations and rescheduling trends.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Handled complaints and questions, and re-directed calls to other team members.
Med Tech/Resident Care Coordinator
Fox Hollow
08.2021 - 11.2023
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Assisted clients with daily living activities, ensuring comfort and safety in home environments.
- Administered medication and monitored health conditions to maintain client well-being.
- Developed personalized care plans in collaboration with healthcare professionals and families.
- Provided companionship and emotional support to enhance quality of life for clients.
- Coordinated transportation for medical appointments and community engagement activities.
- Trained new caregivers on best practices for patient care and safety protocols.
- Implemented efficient scheduling to optimize caregiver assignments and client coverage.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Managed scheduling for staff shifts, optimizing coverage and maintaining service quality.
- Conducted regular assessments of residents' needs, adapting care strategies as necessary.
- Facilitated communication between departments to streamline operations and improve resident experiences.
- Evaluated feedback from residents and families to identify areas for service improvement.
Resident Services Coordinator
Sherwood Pines Residential Care
09.2020 - 11.2022
- Coordinated resident services programs to enhance community engagement and satisfaction.
- Implemented individualized care plans based on resident needs and preferences.
- Facilitated communication between residents, families, and healthcare providers to ensure comprehensive support.
- Trained staff on best practices for resident interaction and service delivery.
- Evaluated resident feedback to identify areas for service improvement and enhancement.
- Coordinated resident care plans with healthcare professionals and families to ensure personalized support.
- Implemented training programs for new staff, enhancing team performance and service delivery.
- Coordinated seamless transitions for new residents moving into the community by working closely with admissions personnel and support staff.
- Collaborated with healthcare professionals in providing comprehensive care, ensuring timely interventions for medical concerns.
- Championed quality care initiatives through regular staff meetings, ongoing professional development opportunities, and sharing best practices with team members.
- Advocated for client needs, ensuring access to necessary resources and services.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with self-administered medications.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Caregiver
Gateway Living
01.2018 - 08.2021
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Front Desk Receptionist
Essential Medical
02.2017 - 12.2019
- Managed multi-line phone systems to direct calls efficiently and enhance communication.
- Greeted and assisted visitors, ensuring a welcoming environment and positive first impressions.
- Scheduled appointments and maintained calendars for staff, optimizing office workflow.
- Processed incoming and outgoing mail, improving delivery efficiency and organization.
- Developed training materials for new receptionists, enhancing onboarding processes and knowledge transfer.
- Implemented filing systems to streamline document retrieval, increasing operational efficiency.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer inquiries promptly, contributing to high satisfaction levels among clients and guests.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
Nursing
Lane Community College
Eugene, OR01-2027
High School Diploma -
Springfield High School
Springfield, OR06-2018
Skills
- Patient care
- Care plan development
- Multidisciplinary collaboration
- Compliance with health regulations
- Resident training and support
- Vital signs monitoring
- Medication administration
- Scheduling and coordination
- Effective communication
- Crisis intervention strategies
- Staff training and development
- Appointment management systems
- Assessment and documentation
- Treatment Planning
- Medical aid
- Diagnostic skills
- Compassionate care
- Healthcare team collaboration
- Resident care coordination
- Staff training and mentoring
- Time management
- Assessment skills
- Recordkeeping skills
- Medication management
- Healthcare regulations
- Care coordination
Timeline
Resident Service Director
The Esther
01.2024 - 10.2025
Med Tech/Resident Care Coordinator
Fox Hollow
08.2021 - 11.2023
Resident Services Coordinator
Sherwood Pines Residential Care
09.2020 - 11.2022
Caregiver
Gateway Living
01.2018 - 08.2021
Front Desk Receptionist
Essential Medical
02.2017 - 12.2019
Nursing
Lane Community College
High School Diploma -
Springfield High School