Shelby Abner
Phoenix,USA
Summary
Dynamic operations leader with a proven track record of excelling in strategic planning and performance management within a diverse range of service lines. Expert in regulatory compliance and waste reduction strategies, I drive operational excellence and foster team growth, achieving significant improvements in efficiency and productivity across multi-site practices.
Overview
11
11
years of professional experience
Work History
Director of Regional Operations
Valley Plastics Institute, LLC
Scottsdale, AZ
03.2025 - 09.2025
- Engineered multi-site clinic practice integrating aesthetics, plastic surgery, and dermatology.
- Cultivated protocols to enhance operational frameworks for startup clinics.
- Expedited credentialing applications, securing necessary certificates for legal compliance.
- Led performance metrics initiatives to drive administrative and clinical outcomes.
- Established business strategies while overseeing scheduling, sales, and operational efficiency.
- Collaborated with CFO on billing and accounts receivable to ensure accurate financial records.
- Managed daily operations, including equipment purchases and insurance coordination.
- Forecasted inventory needs across service lines to optimize budgeting practices.
Director of Implementation
GI Alliance
Phoenix, AZ
04.2023 - 03.2025
- Responsible for ensuring Physician group acquisitions are completed on-time, within budget, and constructed with superior quality.
- Communicated efficiently with all company workstreams to ensure a positive transition, including EHR crossover, from the M&A deal to the finish line.
- Offered ongoing support to Physicians, staff, and management in the transition process with financial, EHR, marketing, recruiting, and scheduling during and after a transition period.
- Monitored group productivity after purchase for maintenance and efficiency.
- Coordinated process improvement and restructuring plan with all newly acquired practices for cost savings and waste prevention.
- Traveled to mentor Physician groups for positive scheduling and profitability changes.
- Oversaw running Physician procedure/clinic dashboards for all senior leadership for the corporation.
Practice Administrator
GI Alliance
Phoenix, AZ
03.2022 - 04.2023
- Prepared monthly reports for office and facility utilization to maximize efficiency and productivity.
- Oversaw the schedule, goals, and performance of providers/staff.
- Facilitated biweekly one-on-one meetings to discuss performance and goals, originating notes to create monthly reports to provide to the Director of Provider Ops.
- Expectations were set with team members establishing accountability with a quarterly performance based report.
- Created monthly schedules for the Physicians and staff.
- Resolved patient issues in person and over the telephone.
- Consistently increased leadership capabilities of the team driving professional growth.
- Responsible for conducting interviews and making decisions regarding new hires and terminations.
- Implementation of a new phone system including application usage for office efficiency.
- Ensured correct billing for outpatient and inpatient charges for providers.
- Oversaw MIPS compliance.
Program Manager
Hunkapi Programs, LLC
Scottsdale, AZ
03.2021 - 02.2022
- Managed office staff responsibilities and performance through setting clear expectations by which team members were held accountable during the hiring and on-boarding processes.
- Accounted for the facility's $2M budget and daily client billing.
- Oversaw all program client schedules to ensure targeted participation.
- Identified areas of improvement in office productivity.
- Conduct client grievances and resolve complaints by taking care of all escalated situations.
- Supervised medical billing, banking duties, and the processing/maintenance of patient records.
Regional Practice Manager
Allegheny Health Network
Erie, PA
04.2019 - 12.2020
- Managed daily operations of two physician practices including 20 providers and 55+ direct reports.
- Developed annual budgets of $27M by monitoring key financial and revenue cycle metrics, and monitoring physician and other health professional expense reports.
- Provided constructive feedback and specific direction to staff increasing morale and eliminating consistent errors that caused inefficiency.
- Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate situations.
- Recruited, hired, and coached employees to offer high-quality, cost-effective care to all patients.
- Supervised surgery scheduling, managed authorizations and verified insurance coverage.
- Collaborated with hospital administration, patient experience and physicians to discuss potential issues and brainstorm solutions.
- Conducted routine facility inspections in compliance with the DOH & Joint Commission.
- Identified areas for improvement and implemented necessary process changes to help reduce employee errors and decrease staffing costs.
Site Implementation Manager - Apogee Physicians
St. Vincent Hospital
Erie, PA
04.2017 - 04.2019
- Implemented customized patient experience plans for a smooth transition for new sites based on size, physician needs and geography of 30 hospitals along the East Coast.
- Performed physician on-board process including hiring and training up to three patient advocates depending on location size.
- Conducted HCAHPS reporting and patient satisfaction resolution within Apogee by 5% through consistently training staff to focus on specific questions and engage physicians on feedback.
- Directed creation of training materials for patient advocacy program.
- Supervised staff of 45 throughout 30 locations along the East Coast to ensure proper process and procedure including interview process, evaluations, and progress reports.
Assistant Controller
Champion Bolt
Erie, PA
05.2014 - 04.2017
- Processed all supplier invoices to ensure timely payments while expediting sales orders as needed to ensure on time delivery.
- Managed daily banking tasks, regular payment processing, and monthly closing processes.
- Processed customer debits, pricing discrepancies, sales tax errors, shortages weekly.
Education
Bachelor of Science - Business Administration & Finance
Gannon University
Erie, PA12-2014
Skills
- Core competencies and accountability
- Procedure development and performance management
- Emotional intelligence and mentorship
- Regulatory compliance
- Strategic planning and execution
- Waste reduction strategies
- Financial reporting
- Patient Satisfaction
Timeline
Director of Regional Operations
Valley Plastics Institute, LLC
03.2025 - 09.2025
Director of Implementation
GI Alliance
04.2023 - 03.2025
Practice Administrator
GI Alliance
03.2022 - 04.2023
Program Manager
Hunkapi Programs, LLC
03.2021 - 02.2022
Regional Practice Manager
Allegheny Health Network
04.2019 - 12.2020
Site Implementation Manager - Apogee Physicians
St. Vincent Hospital
04.2017 - 04.2019
Assistant Controller
Champion Bolt
05.2014 - 04.2017
Bachelor of Science - Business Administration & Finance
Gannon University