Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shelby Adkins

Huntsville,AL

Summary

Experienced administration professional with years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.

Overview

9
9
years of professional experience

Work History

Office Manager

Aspen Dental
Huntsville, AL
02.2017 - Current
  • Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
  • Performed daily audits of submitted claims to ensure compliance with industry standards and regulations.
  • Managed multiple tasks and priorities in a high-volume, fast-paced environment.
  • Educated patients on their insurance benefits and coverage limitations.
  • Verified patient insurance coverage, benefits, and eligibility for services across multiple insurance platforms.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Provided training to new hires on office policies and procedures.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Elevated patient satisfaction ratings by promptly resolving client and case issues.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Managed patient scheduling, appointment reminders, and follow-up calls.
  • Created customized treatment plans for patients based on individual needs.
  • Conducted financial counseling sessions for new and existing patients.
  • Maintained communication with healthcare providers regarding referrals and authorizations.
  • Provided guidance to patients about their financial responsibility for services rendered.
  • Ensured compliance with HIPAA regulations as well as other applicable laws.
  • Resolved any issues related to payment discrepancies or denials in a timely manner.
  • Provided education and resources to help patients understand their treatment options.
  • Conducted financial consultations with patient and set up payment plans.
  • Coordinated payment with insurance companies and discussed dental benefits with patients.
  • Made appointments, contacted patients for follow-ups, coordinated with insurance companies and handled billing issues.
  • Assisted dentist in helping patients determine optimal treatment options.
  • Scheduled evaluations and procedures for patients.

Produce Clerk

Inzi Controls
Elba, AL
12.2015 - 12.2016
  • Ensured that all safety policies and regulations were followed in accordance with company standards.
  • Coordinated with other departments to ensure smooth flow of materials throughout the production process.
  • Prepared summaries of daily work completed for review by supervisors.
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Created spreadsheets to track data entries.
  • Identified discrepancies between source documents and entered data.

Education

Bachelor of Arts - Psychology

Troy University
Troy, AL
05-2017

Skills

  • Operations Management
  • Office Management
  • Expense Reporting
  • Customer Service
  • Customer Relations
  • Account Reconciliation
  • Credit and collections
  • Conflict Management
  • Scheduling Coordination
  • Data Entry
  • Administrative Support
  • Organizational Skills
  • Document Management
  • Information Protection
  • Scheduling and calendar management

References

References available upon request.

Timeline

Office Manager

Aspen Dental
02.2017 - Current

Produce Clerk

Inzi Controls
12.2015 - 12.2016

Bachelor of Arts - Psychology

Troy University

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Shelby Adkins