Shelby A Hilliard
Temecula
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
12
12
years of professional experience
Work History
Warehouse Supervisor and CDL Driver
U-Haul
Murrieta, CA, California
08.2019 - Current
- Answered delivery, payment, and stock questions to enhance customer experience.
- Followed scanning, tracking, and documentation procedures to reduce errors.
- Coordinated suitable routes to meet schedule demands.
- Provided highest level of customer service to achieve delivery satisfaction rating.
- Operated company forklifts to pick up and deliver products.
- Trained new employees on CDL to obtain their license.
- Directed warehouse procedures and production activities to optimize workflow and meet operational goals.
Reservations Manager
U-Haul
TEMECULA, CA
05.2018 - 08.2019
- Helped business fulfill every confirmed reservation by creating detailed and accurate entries.
- Delivered highest level of customer service and expedited customers' rental requests.
- Achieved complete customer satisfaction by investigating and resolving reservation issues.
- Monitored competitor rates and advised management on necessary adjustments to maintain market position.
- Educated customers about facility amenities and available guests services by patiently answering questions.
- Managed daily workloads by organizing effective schedules and delegating tasks.
- Contributed to effective decision-making with detailed reports on daily operations.
- Directed customers to property locations and offered pamphlets with service information.
Cashier Team Lead
Chevron
Sun City, California
08.2014 - 12.2016
- Supported cashiers and management by counting and balancing drawers and preparing bank deposits.
- Assessed cashier performance and recommended supplemental training opportunities.
- Operated POS systems to process sales transactions, check inventory, or execute price adjustments.
- Greeted and engaged customers, answered questions, and offered product recommendations to meet needs.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ12-2026
General - undefined
MSJC
Menifee, CALIFORNIA05-2018
Technical - undefined
Universal Technical Institute
Rancho Cucamonga, CA04-2013
Skills
- Strong communication
- Problem-solving
- Emergency repair
- Load balancing
- Client relationship management
- Staff training
- Point of sale system
- Customer Service
- Time management
- Warehouse operations
- Inventory management
Timeline
Warehouse Supervisor and CDL Driver
U-Haul
08.2019 - Current
Reservations Manager
U-Haul
05.2018 - 08.2019
Cashier Team Lead
Chevron
08.2014 - 12.2016
General - undefined
MSJC
Technical - undefined
Universal Technical Institute
Bachelor of Science - Business Management
University of Phoenix