Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Shelby Allen

Englewood,OH

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

7
7
years of professional experience

Work History

IT Support Specialist

Speedway
01.2022 - Current
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues
  • Translated complex technical issues into digestible language for non-technical users
  • Collaborated with supervisors to escalate and address customer concerns
  • Submitted service tickets for equipment maintenance requests
  • Troubleshooted and resolved desktop issues
  • Answered questions and provided information to customers about new software or hardware.

Sales Manager/ Tech Supervisor

Staples
08.2016 - 12.2021
  • Recorded and maintained relevant notes for each client and work order
  • Resolved diverse range of technical issues across multiple systems and applications for customers
  • Resolved customers issues quickly to close deals and boost client satisfaction
  • Established and cultivated solid business
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.

Education

Bachelor of Science - Information Technology

Western Governors University
Salt Lake City, UT
2025

High School Diploma -

Bethel Local High School
Tipp City, OH
05.2016

Skills

  • Helpdesk call support
  • Desktop support
  • Technical issues analysis
  • Software diagnosis
  • Application support
  • Technical Support
  • Customer Service expert
  • Microsoft office specialist
  • Windows 10
  • Complaint resolution
  • Issue troubleshooting
  • Ticket Support system management

Hobbies

When I am not hanging out with my family or working, I enjoy playing video games and working on construction projects.

Timeline

IT Support Specialist

Speedway
01.2022 - Current

Sales Manager/ Tech Supervisor

Staples
08.2016 - 12.2021

Bachelor of Science - Information Technology

Western Governors University

High School Diploma -

Bethel Local High School

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Shelby Allen