SHELBY ANDERSON
Pickerington,OH
Summary
Experienced career development professional prepared to excel in guiding individuals toward their employment goals. Strong focus on team collaboration and achieving tangible results. Adept in communication, coaching, and problem-solving. Known for adaptability and reliability in dynamic environments.
Collaborative detail oriented employee with solid experience supporting individuals with diverse backgrounds and abilities to navigate job market and pursue employment opportunities. Skilled at creating customized job search plans and identifying job opportunities. Reliable and dedicated to fostering successful connections between clients and potential employers.
Overview
21
21
years of professional experience
Work History
Job Coach
Westerville City Schools
Westerville, OH
08.2025 - Current
- Developed individualized employment plans tailored to student strengths and goals.
- Facilitated job readiness workshops, enhancing students' interviewing and resume-building skills.
- Collaborated with local businesses to secure job placements for students, fostering community partnerships.
- Monitored student progress in employment settings, providing ongoing support and feedback to ensure success.
Instructional Aide (ED SLC – Emotional Disturbance With Extreme Behaviors)
ESC of Central Ohio-Westerville City Schools
Westerville, Ohio
08.2022 - 08.2025
- Support students with disabilities in self-care tasks, ensuring their well-being and independence.
- Administer first aid for minor incidents, promoting a safe learning environment.
- Facilitate mobility and attendance for students with disabilities, enhancing their school experience.
- Adjust braces and adaptive equipment post-training, ensuring student comfort and functionality.
- Implement behavior management plans, contributing to a structured and supportive classroom.
- Support teachers in developing and implementing IEP-driven activities, ensuring students’ needs are met effectively.
- Organize and prepare the classroom daily, facilitating a conducive learning environment that meets educational standards.
- Coordinate with teachers and administrative staff to enhance communication and ensure seamless classroom operations.
- Assist in adjusting adaptive equipment for students after training, ensuring their comfort and safety throughout the school day.
- Participate in in-service training sessions to continuously improve skills and knowledge in supporting students with disabilities.
- Foster student engagement through interactive activities, boosting participation and interest in classroom tasks.
Long-Term Substitute
National Heritage Academies
Clayton, North Carolina
11.2021 - 06.2022
- Delivered specialized instruction for students with disabilities, ensuring individualized learning plans.
- Participated in targeted professional development for special education and data tracking tools.
- Organized and led professional development and orientation sessions for staff.
- Implemented structured lessons aligned with Standards of Learning, enhancing student outcomes.
- Implemented individualized education plans, ensuring compliance with special education standards, significantly enhancing student engagement.
- Streamlined data tracking tools for special education curriculum, improving accuracy and efficiency in monitoring student progress.
- Facilitated inclusive classroom environments, fostering a culture of acceptance and growth among students with diverse learning needs.
- Partnered with fellow educators to design and implement professional development programs, enhancing team skills and teaching strategies.
- Developed creative lesson plans aligned with educational standards, resulting in increased student engagement and academic success.
Nursing Secretary
Beaufort Memorial Hospital
Beaufort, South Carolina
08.2018 - 04.2019
- Managed receptionist and secretarial tasks for patient care units, ensuring smooth operations.
- Entered initial orders and administrative data into Meditech system, maintaining accuracy.
- Answered and directed phone calls to appropriate nursing staff, enhancing communication.
- Responded to patient call lights promptly, improving patient satisfaction.
- Facilitated communication between patients and healthcare staff, ensuring seamless information flow and enhancing patient care.
- Coordinated with nursing staff to address patient needs promptly, fostering a team-oriented environment.
- Accurately handled phone communications and call light responses, ensuring timely support for patient inquiries and needs.
- Executed initial order entries with precision, maintaining high standards of data integrity and compliance.
- Organized patient records and documents, streamlining data retrieval and improving healthcare delivery efficiency.
- Executed administrative protocols, ensuring compliance with hospital regulations and enhancing operational standards.
Bank Teller
Wells Fargo
Greensboro, North Carolina
11.2010 - 07.2011
- Delivered exceptional customer service, enhancing client satisfaction and retention.
- Collaborated with team to streamline transaction processes, improving efficiency.
- Handled high-volume transactions accurately, reducing errors and wait times.
- Greeted and assisted customers, fostering a welcoming banking environment.
- Referred clients to banking specialists, increasing cross-sell opportunities.
- Processed high volumes of transactions efficiently, ensuring customer satisfaction and accuracy in financial management.
- Worked closely with a team to streamline operations, enhancing customer experience and reducing service time by 20%.
- Handled ATM and vault transactions with precision, maintaining a 99.9% accuracy rate in cash management.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly, fostering long-term client relationships.
- Enhanced client satisfaction by efficiently processing transactions and maintaining a 99.9% accuracy rate in cash management.
- Worked with team to streamline bank operations, improving customer experience and minimizing wait times.
Bank Teller
Wells Fargo
Washington, District of Columbia
03.2008 - 09.2010
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Collaborated effectively with team members to streamline daily operations.
- Managed multiple tasks efficiently, ensuring smooth transaction processing.
- Greeted and assisted customers, fostering a welcoming environment.
- Processed financial transactions accurately, aiding customers in managing their finances.
- Managed high-volume cash handling and vault operations, maintaining 100% accuracy and compliance with banking regulations.
- Ensured precise issuance of money orders and official checks, minimizing errors and safeguarding customer trust.
- Executed precise financial transactions, maintaining a 100% accuracy rate and bolstering customer trust and satisfaction.
- Trained and mentored new hires, fostering team cohesion and improving overall service quality.
- Identified and resolved customer issues promptly, enhancing overall satisfaction and retention.
- Achieved monthly transaction accuracy targets, contributing to branch performance metrics.
Customer Service Clerk
Harris Teeter
Greensboro, North Carolina
05.2007 - 02.2008
- Ensured customer satisfaction by addressing needs and resolving issues promptly, enhancing shopping experience.
- Operated cash register accurately, managed funds securely, and provided various customer services.
- Supervised cashier and bagger schedules, ensuring efficient workflow and break management.
- Handled phone inquiries, directed calls, processed overrides, refunds, and issued money orders.
- Completed training programs and collaborated with team to boost customer satisfaction and sales.
- Maintained security and control of all funds in the cash register, ensuring accurate financial transactions and accountability.
- Managed cashier and bagger schedules to optimize workflow and ensure timely breaks and lunches.
- Increased sales by participating in training programs and working collaboratively with the team to exceed customer expectations.
- Handled overrides, refunds, money orders, and official checks with precision, ensuring accurate and efficient service.
- Coordinated with team members to streamline cashier processes, reducing average checkout.
Certified Nursing Assistant
Moses Cone Hospital
Greensboro, North Carolina
06.2006 - 05.2007
- Provided patient care under nurse supervision, documenting observations and vital signs accurately.
- Assisted patients with daily activities, enhancing recovery and comfort.
- Supported patient admissions, transfers, and discharges to ensure smooth operations.
- Monitored nutritional intake and hydration, reporting any concerns to RN staff.
- Responded promptly to patient needs and call lights, promoting satisfaction.
- Collaborated with nurses to streamline patient care, reducing response time to patient needs.
- Provided compassionate care, ensuring patient comfort and aiding in daily activities to improve recovery outcomes.
- Accurately documented vital signs and patient intake/output, ensuring timely interventions by nursing staff.
- Assisted inpatient admissions, transfers, and discharges, contributing to efficient patient throughput.
- Collaborated with healthcare teams to enhance patient recovery, significantly improving patient satisfaction scores.
- Worked with multidisciplinary teams to ensure efficient patient admissions, transfers, and discharges, optimizing hospital throughput.
Cashier/Customer Service Clerk
Harris Teeter
Greensboro, North Carolina
04.2004 - 06.2006
- Enhanced customer satisfaction by addressing needs and ensuring a pleasant shopping experience.
- Operated cash register accurately, managed funds, and provided customer service efficiently.
- Handled floor monitoring, cashier, and bagger duties as needed, ensuring smooth operations.
- Managed lunch and break schedules for cashiers and baggers, optimizing team productivity.
- Processed overrides, refunds, money orders, and official checks, maintaining transaction accuracy.
- Enhanced customer satisfaction by efficiently handling complaints and ensuring swift resolutions, boosting store loyalty.
- Worked cohesively with team members to streamline checkout processes, reducing wait times and improving customer flow.
- Proactively engaged with customers to provide personalized service, contributing to a welcoming shopping environment.
- Mentored/trained new hires in customer service best practices, fostering a supportive learning environment and enhancing team performance.
- Successfully assisted in inventory management, ensuring optimal stock levels and minimizing shortages, contributing to efficient store operations.
- Implemented and maintained accurate record-keeping practices, ensuring compliance with company policies and enhancing operational efficiency.
Education
Bachelors - Special Education Interdisciplinary Studies
Liberty University
Lynchburg, VA12-2024
Pre-Nursing - undefined
Technical College of the Lowcountry
Beaufort, SC12.2019
Associates - general education
Wayne Community College
Goldsboro, NC12.2016
High School Diploma - undefined
Grimsley High School
Greensboro, NC05.2006
Skills
- First Aid
- Behavior Management
- Communication
- Lesson Planning
- Attendance facilitation
- Specialized instruction
- Creative lesson plans
- Safety Procedures
- Team Collaboration
- Education Compliance
- Problem Solving
- Critical Thinking
- Leadership
- Public Speaking
- Conflict Resolution
- Crisis Intervention
- Differentiated Instruction
- Parent Communication
- Student Motivation
- Interpersonal Skills
- Cross-cultural Communication
- Mobility
- Classroom Organization
- Professional Development
- Self-care tasks
- IEP-driven activities
- Inclusive environments
- Adaptive Equipment
- Student Engagement
- Curriculum Alignment
- Staff Orientation
- Time Management
- Organizational Skills
- Project Management
- Customer Service
- Empathy
- Mentoring
- Behavior Intervention
- Curriculum Development
- Problem-solving
- Strategic Planning
- Conflict Management
- Budgeting and forecasting
Timeline
Job Coach
Westerville City Schools
08.2025 - Current
Instructional Aide (ED SLC – Emotional Disturbance With Extreme Behaviors)
ESC of Central Ohio-Westerville City Schools
08.2022 - 08.2025
Long-Term Substitute
National Heritage Academies
11.2021 - 06.2022
Nursing Secretary
Beaufort Memorial Hospital
08.2018 - 04.2019
Bank Teller
Wells Fargo
11.2010 - 07.2011
Bank Teller
Wells Fargo
03.2008 - 09.2010
Customer Service Clerk
Harris Teeter
05.2007 - 02.2008
Certified Nursing Assistant
Moses Cone Hospital
06.2006 - 05.2007
Cashier/Customer Service Clerk
Harris Teeter
04.2004 - 06.2006
Pre-Nursing - undefined
Technical College of the Lowcountry
Associates - general education
Wayne Community College
High School Diploma - undefined
Grimsley High School
Bachelors - Special Education Interdisciplinary Studies
Liberty University