Shelby Andrews
Spokane,WA
Summary
To enhance professional skills in a dynamic and stable workplace . Effective and creative problem solver. Great at taking the lead in challenging situations. Analytical underwriter with expertise in Merchant Accounts. Gifted in evaluating risk and loss potential and developing information for new and renewal policies. Team-oriented with success in building relationships with brokers and sales agents to achieve business goals. Highly adept in underwriting moderate to complex policies, achieving new business and renewal goals and maintaining loss control and risk management levels. Instrumental in facilitating development and deployment of new products.
Overview
10
10
years of professional experience
Work History
Underwriter/ Office Manager
ELECTRONIC TRANSFER INC
Spokane, WA
01.2021 - Current
- In charge of making sure merchant receives correct bank application and supplies all financial information
- Pulls credit, verifies FFL and SOT, Makes sure application is following nicha rules
- Helps with risk department and fraud
- Gathers all information needed to aid in chargebacks
- Builds gateway terminals and helps IT department
- Supervises front desk and opens as well as closes
- Works closely with bank to get merchants approved.
- Evaluated debt ratio, loan-to-value ratios, credit scores property valuations and various other factors when making underwriting decisions.
- Monitored underwriting teams performance and provided mentoring to achieve personal and department production goals
- Coordinated with internal stakeholders to initiate marketing strategies and meet market penetration and business growth objectives
- Calculated group and individual renewal rates based on customers background, industry and demographic information
- Analyzed credit, income, compliance, title documents and appraisals during underwriting process
- Met with customers, agents and brokers to negotiate coverage, price and service delivery
- Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals
- Followed through with borrowers, loan processors, loan originators and managed all phases of underwriting process
- Examined potential loss stemming from catastrophe, severity or frequency of possible loss
- Provided high level of assistance to help with review, classification, coding and rating of applications
- Identified portfolio risks resulting from client's underlying business practices, underwriting investigations or fraud exposure
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks
- Supported review and acceptance or denial of new or renewal business
- Calculated group and individual renewal rates based on customers' background, industry and demographic information
- Controlled loss by assessing risk, conducting system analysis and recommending policy solutions
- Supported review, acceptance or denial of new or renewal business after carefully reviewing all information
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Oversaw daily operations to ensure high levels of productivity
Inside Sales Representative
Power Handling
Spokane, WA
11.2020 - Jan2021
- Cold calls business from us to canada.
- Handled 100 calls per day to address customer inquiries and concerns
- Led projects and analyzed data to identify opportunities for improvement
- Oversaw daily operations to ensure high levels of productivity
- Maintained excellent attendance record, consistently arriving to work on time
- Participated in team-building activities to enhance working relationships
- Used coordination and planning skills to achieve results according to schedule
- Developed team communications and information for meetings
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Developed and maintained courteous and effective working relationships
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Eliminated downtime and maximized revenue by providing top project quality control
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Served customers and followed outlined steps of service
- Identified issues, analyzed information and provided solutions to problems
- Set up new accounts, established customer credit, and set up payment methods.
- Managed and recorded leads from outbound telephone marketing.
- Created and updated customer accounts with relevant information.
- Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Emphasized product features based on analysis of customers' needs.
- Collected information on sales and service issues to coordinate team-wide resolutions.
- Wrote sales contracts for orders obtained and submitted orders for processing.
- Used CRM software to maintain detailed contact logs and account records.
- Answered customers' questions regarding products, prices and availability.
- Used digital methods and traditional telephone approaches to generate sales leads.
Quality Control Manager
FILTERS NOW
Saraland , AL
03.2020 - 11.2020
- In charge of issuing return labels and customer refunds
- Check lost in transit status, make decisions on reshipping or refund
- Make decisions based on quality and damage claims
- In charge of Amazon, eBay, and Walmart accounts
- Enter daily PO’s while keeping up with customer calls and web chats, as well as keeping up with daily orders and emails
- Issue credit, inventory and shipping holds
- In charge of international quotes.
- Saved money by implementing cost-saving initiatives that addressed long-standing problems
- Demonstrated respect, friendliness and willingness to help wherever needed
- Managed team of 3 employees, overseeing hiring, training, and professional growth of employees
- Exceeded goals through effective task prioritization and great work ethic
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Supervised work of contracted employees to keep on task for timely completion
- Maintained excellent attendance record, consistently arriving to work on time
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Prepared a variety of different written communications, reports and documents to ensure smooth operations
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Eliminated downtime and maximized revenue by providing top project quality control
- Used coordination and planning skills to achieve results according to schedule
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Improved operations through consistent hard work and dedication
- Resolved problems, improved operations and provided exceptional service
- Drove operational improvements which resulted in savings and improved profit margins
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Worked flexible hours; night, weekend, and holiday shifts
Seasonal Manager
Build-A-Bear Workshop
Daphne , AL
10.2019 - 03.2020
- In charge of total operation of store that includes but is not limited to leading team of associates, modeling Experience First behaviors, and enhancing Guest’s experience while achieving store sales goals
- Partnership with management team enabling them to gain additional knowledge and skills required for career advancement.
- Evaluated report data to proactively adjust and enhance operations
- Applied customer feedback to develop process improvements and support long-term business needs
- Propelled continuous improvements and strategically capitalized on current market trends
- Directed staff and managed annual capital budget
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste
- Onboarded new employees with training and new hire documentation
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Approved regular payroll submissions for employees
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
- Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement
- Maximized performance by monitoring daily activities and mentoring team members
- Prepared and recommended long-range plans for development of department personnel
- Recorded inventory sales into organization's weekly income report
Insurance Agent
USAGENCIES
Daphne, AL
05.2018 - 10.2019
- Call potential clients to expand their customer base
- Interview prospective clients to get data in regards to their financial resources and discuss existing coverage
- Explain features of various policies
- Analyze clients’ current insurance3 policies and suggest additions or changes
- Customize insurance programs to suit individual clients
- Handle policy renewals
- Maintain electronic and paper records
- Open and close store as well as handle bank deposits.
- Responded to customer calls swiftly to resolve issues and answer questions
- Built relationships with clients using active listening and issue resolution to provide excellent service
- Upsold additional products and services after identifying customer needs and requirements
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales 30%
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation
- Obtained underwriting approval by completing application for coverage
- Maintained high standards of customer service by building relationships with clients
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations
- Utilized direct marketing strategies such as mailings and phone contracts to approach potential clients and increase sales by 20%
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals
- Finalized sales and collected necessary deposits
- Remained impartial in order to advise clients based on circumstances
- Calculated premiums and established payment methods for sales
- Conducted annual reviews of existing policies to update information
- Collected premiums on or before effective date of coverage
- Collected, analyzed and validated agency commissions
- Met and exceeded revenue goals by 10% through generating new leads and identifying new clients
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations
- Identified and solicited sales prospects in agency databases
- Met with customers to provide information about available products and policies
- Created sources for continuous client referrals within community and with businesses using extensive networking skills
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
Store Manager
GENEVA JAVA
Geneva, WI
08.2016 - 04.2018
- Prepared variety of brewed coffee drinks and espresso coffee drinks
- Provided quality beverages and food products by carefully inspecting ingredients insuring that all ingredients are fresh and pure from all pesticides and chemicals
- Create menus weekly to adhere to a theme for that week
- Created from scratch daily pastries and Wednesday night dinners again that coincides with weeks theme
- Supervised ordering of products, inventory control and merchandising
- Ensured compliance with all local, state and federal regulations
- Conducted service and product training
- Maintain clean, organized and prepared store
- Ensured all register activities are supervised and cash balances out at end of night
- Hired and trained all personnel.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Supervised guests at front counter, answering questions regarding products
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
- Rotated stock to achieve optimum appeal and minimize shrinkage
- Analyzed and interpreted store trends to facilitate planning
- Protected store from loss or theft by setting and enforcing clear security policies
- Approved regular payroll submissions for employees
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Set, enforced and optimized internal policies to maintain responsiveness to demands
- Developed new store location from ground up by hiring and training efficient team
- Devised processes to boost long-term business success and increase profit levels
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Managed inventory control, cash control and store opening and closing procedures
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments
- Bolstered sales volume by implementing incentive program and initiating advanced employee training
- Coached sales associates on product knowledge by using wide variety of training tools
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance
- Rotated merchandise and displays to feature new products and promotions
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations
- Completed point of sale opening and closing procedures
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
Customer Service Representative
ACE HARDWARE
Mobile, AL
01.2011 - 04.2016
- Cross-trained to perform all tasks in store including cashiering, product placement, shipping and receiving, stocking, store cleanliness and sales
- Worked on logistics, resolved customer complaints in manner that is timely and courteous
- Work with management to develop and execute ideas and activities to increase store traffic
- I had exceptional customer service skills and was a team player.
- Improved overall efficiency by anticipating needs and providing outstanding support
- Answered average of calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%
- Handled customers in fast-paced setting in coordination with solid team of customer service associates
- Resolved issues over phone with customers daily
Education
High School Diploma -
Gateway Technical College
Kenosha, WI08.2018
High School Diploma -
Grace Academy
Mobile, AL05.2012
Skills
- Loss protection
- Policy quoting and pricing
- Policy renewal
- Trend Analysis
- Business Development
- Relationship building
- Data analysis
- Risk management
- Policy Development
- Quality assurance
- Time management
- PPE Compliance
- Cultural Awareness
- Decision Making
- Data Management
- Multitasking Abilities
- Back office
- Managerial skills
- Effective managerial techniques
- Loan officer
- Organized managerial style
- Managerial experience
- Office consultations
- Office supplies inventory management
- Office operations
- Advanced knowledge of MS Office Suite
- Inter-office communications
Additional Information
- CERTIFICATIONS AND LICENSES , Property & Causality License 3
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Timeline
Underwriter/ Office Manager
ELECTRONIC TRANSFER INC
01.2021 - Current
Inside Sales Representative
Power Handling
11.2020 - Jan2021
Quality Control Manager
FILTERS NOW
03.2020 - 11.2020
Seasonal Manager
Build-A-Bear Workshop
10.2019 - 03.2020
Insurance Agent
USAGENCIES
05.2018 - 10.2019
Store Manager
GENEVA JAVA
08.2016 - 04.2018
Customer Service Representative
ACE HARDWARE
01.2011 - 04.2016
High School Diploma -
Gateway Technical College
High School Diploma -
Grace Academy
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