Shelby-Anne Poirier
Charleston,SC
Summary
Customer-focused professional with a proven track record in customer service and conflict resolution at Southside 17 Bar And Grill. Skilled in managing high-volume transactions and building strong client relationships. Strong communication skills and attention to detail enhance customer satisfaction and drive sales success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Southside 17 Bar And Grill
Charleston, South Carolina
01.2024 - 06.2025
- Provided excellent customer service in fast-paced dining environment.
- Took orders and relayed them to kitchen staff efficiently.
- Maintained cleanliness of dining area and tables throughout shifts.
- Assisted guests with menu selections and answered questions promptly.
- Managed cash register and processed customer payments accurately.
- Set up dining area before opening and reset tables after use.
- Handled customer complaints with professionalism and care.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Sales Associate
Style Exchange
Mount Pleasant, SC
08.2023 - 01.2024
- Developed strong relationships with clients to understand their needs.
- Conducted research on industry trends to inform client recommendations.
- Coordinated scheduling and logistics for model auditions and fittings.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained cleanliness of store environment including floors, windows, displays.
Intern
Charleston County Department of Public Safety
Charleston, South Carolina
06.2023 - 12.2023
- Assisted caseworkers in managing client files and documentation.
- Attended team meetings to discuss case updates and strategies.
- Supported outreach programs to promote available services in the community.
- Collaborated with staff to develop educational materials for clients and families.
- Maintained positive working relationship with fellow staff and management.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Assessed company operations for compliance with safety standards.
Sales Associate
Las Olas Models & Talent
Charleston, SC
05.2022 - 07.2022
- Demonstrated comprehensive knowledge of all products sold.
- Executed quick mathematical calculations for accurate transactions.
- Exercised effective communication skills to engage with customers.
- Practiced strong time management to optimize daily operations.
- Provided exceptional customer service by addressing needs promptly.
- Multitasked efficiently to manage various store responsibilities.
- Created organized product displays to enhance shopping experience.
- Restocked sold products and maintained cleanliness throughout the store.
Education
High School Diploma -
Oceanside Collegiate Academy
Mount Pleasant, SC06-2024
Skills
- Customer service excellence
- Product knowledge
- Professional demeanor
- Strategic planning
- Effective communication
- Merchandising expertise
- Store operations
- Outgoing personality
- Active listening
- Time management
- Problem solving
- Customer satisfaction
- Inventory tracking
- Needs assessment
- Relationship building
- Inventory control
- Cash register operation
- Flexible scheduling
- Merchandise display
- Verbal and written communication
- Friendly disposition
- Deadline management
- Sales training techniques
- Cash handling accuracy
- Money management
- Fitting room maintenance
- Client service excellence
- Display setup skills
- Order processing proficiency
- Menu knowledge expertise
- POS operation skills
- Conflict resolution strategies
- Team collaboration skills
- Attention to detail
Certification
- CPR Certification
- AED Certification
- Drivers license
Affiliations
- horse back riding
- spending time with friends and family
- boating
Timeline
Server
Southside 17 Bar And Grill
01.2024 - 06.2025
Sales Associate
Style Exchange
08.2023 - 01.2024
Intern
Charleston County Department of Public Safety
06.2023 - 12.2023
Sales Associate
Las Olas Models & Talent
05.2022 - 07.2022
High School Diploma -
Oceanside Collegiate Academy
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