Shelby Askins
Pottstown,PA
Summary
Experienced in effectively addressing customer issues through strong communication and problem resolution skills. Consistently surpass productivity and quality targets in high-volume settings while building long-lasting customer relationships. Hardworking and passionate job seeker with strong organizational skills, seeking an entry-level position to contribute to the team's efforts in achieving company goals.
Overview
10
10
years of professional experience
Work History
Leasing Agent
J2i Properties
05.2020 - Current
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Maintained a high level of resident satisfaction by resolving maintenance requests quickly and professionally.
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Bartender
Sedona Taphouse
03.2019 - 03.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
Server
Outback Steakhouse
01.2015 - 03.2019
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
Diploma - General Studies
Spring-Ford High School
Royersford, PA06.2011
Skills
- Fast Learner
- Computer Skills
- Customer Service
- Critical Thinking
- Calm and Professional Under Pressure
- Time Management
- Verbal and written communication
- Inbound phone calls
- Problem-solving skills
- De-Escalation Techniques
Timeline
Leasing Agent
J2i Properties
05.2020 - Current
Bartender
Sedona Taphouse
03.2019 - 03.2020
Server
Outback Steakhouse
01.2015 - 03.2019
Diploma - General Studies
Spring-Ford High School
Similar Profiles
CEDRIC N. FIERCECEDRIC N. FIERCE
Independent Contractor/Associate Sales Consultant at FSN Properties, LLC. & SMMF Properties, LLC.Independent Contractor/Associate Sales Consultant at FSN Properties, LLC. & SMMF Properties, LLC.
Jenna UtleyJenna Utley
Real Estate Consultant at Coastal Properties Group|Forbes Global PropertiesReal Estate Consultant at Coastal Properties Group|Forbes Global Properties
Samantha PowellSamantha Powell
Marketing Coordinator at Coastal Properties Group Forbes Global PropertiesMarketing Coordinator at Coastal Properties Group Forbes Global Properties
Samantha BoesenbergSamantha Boesenberg
Interior Design Project Manager at Annie LeslauInterior Design Project Manager at Annie Leslau
Lucas ClemmerLucas Clemmer
Sales Associate at Ralph LaurenSales Associate at Ralph Lauren