Shelby Baird
North Royalton,OH
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. I love being behind the bar and getting to create fun and welcoming environment for the guests. I am very social and outgoing and love working with others in a team.
Overview
3
3
years of professional experience
Work History
Server
Winking Lizard Tavern
Bedford Heights, OH
02.2022 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Bartender
Tony Maloney's
North Royalton, OH
07.2021 - 02.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Crafted cocktails and poured beer in the proper amount that is required.
Server
Tony Maloney's
North Royalton , Ohio
05.2021 - 02.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Tanning Consultant
Soak Up The Sun
North Royalton, OH
07.2018 - 04.2020
- Educated clients on health and safety of tanning facilities and procedures.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Maintained clean and stocked front counter area.
- Informed and demonstrated how to use tanning equipment to new clients.
- Sold [Product] to clients to increase salon profits by [Number]%.
Education
Bachelor of Arts - Psychology
Notre Dame College
Cleveland, OH05.2023
Associate of Arts - Psychology
Cuyahoga Community College
Cleveland, OH05.2021
Skills
- Dining Room Cleaning and Upkeep
- Conflict and Complaint Resolution
- Customer Service and Rapport
- Order Accuracy and Delivery
- Transactions and Cash Handling
- Age Verification
- Menu Memorization and Presentation
- Warm and Friendly
- Ability to Lift 30 Pounds
- High-Energy and Stamina
- Team Player
- Beverage Preparation
- Glassware Polishing
- Active Listening
- Waiting Tables
- Guest Satisfaction
- Energetic and Outgoing
Accomplishments
Deans List 2021
Timeline
Server
Winking Lizard Tavern
02.2022 - Current
Bartender
Tony Maloney's
07.2021 - 02.2022
Server
Tony Maloney's
05.2021 - 02.2022
Tanning Consultant
Soak Up The Sun
07.2018 - 04.2020
Bachelor of Arts - Psychology
Notre Dame College
Associate of Arts - Psychology
Cuyahoga Community College
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