Shelby Baldwin
Seattle,WA
Summary
Recruitment & Talent Acquisition Leader with 10 years' experience recruiting and leading at large corporations as well as start-ups, building teams for technical and non-technical roles cross-functionally with the last two years in healthcare and Senior Living. Strong track record of building departments from the ground up and successfully hiring, training and leading high performing recruiters while providing strategic thought partnership with department leaders. Recognized for dramatically growing company workforces to meet demand, and for developing and implementing strategies that exceed targets, reduce time to fill, and promote continuous improvements.
Overview
7
7
years of professional experience
Work History
Director, Talent Acquisition
Pine Park Health
01.2022 - Current
- Created and implemented workforce planning team and process for opening and hiring against headcount
- Design and implemented infallible interview process using hiring team, effective screening techniques and pre-employment assessments
- Act as strategic partner with department leaders and hiring managers to optimize Pine Park Health’s recruiting process
- Build out Provider “scorecard” that allowed for leadership team to all align on concrete candidate profile and have specific understanding of candidate competencies and traits are responsible for assessing
- Liaised between multiple business divisions to improve communications
- Enhanced talent acquisition processes by implementing innovative recruitment strategies and streamlining candidate sourcing methods
- Oversaw applicant tracking system implementation, enhancing internal processes while maintaining compliance with employment regulations
- Established strategic partnerships with universities and professional networks to enhance access to skilled professionals
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams
- Conducted compensation conversations with human resources and hiring managers to foster internal and external equity
- Implemented data-driven approaches to analyze hiring trends, identify bottlenecks, and optimize talent pipelines
- Reduced time-to-fill metrics by optimizing recruitment workflows and leveraging cutting-edge technologies
- Championed diversity initiatives within Pine Park Health by promoting inclusive hiring practices and unbiased evaluation criteria
- Negotiated contracts and managed budget for recruiting expenses
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance
- Achieved cost efficiency in recruitment efforts by utilizing creative sourcing techniques and minimizing reliance on external agencies
- Improved overall candidate experience through timely communication, transparent interview processes, and constructive feedback
- Created and implemented forward-thinking initiatives to improve employee engagement
- Successfully negotiated complex compensation packages, balancing candidate expectations with organizational requirements to secure top talent
Manager, Talent Acquisition
Capsule
01.2021 - 01.2022
- Oversaw and led team of 11 operational recruiters and coordinator
- Created extensive talent acquisition playbook for operational high volume recruiting
- Owned and managed partnerships with talent sourcing platforms and implemented withing talent acquisition team
- Rebuilt hiring process for all of courier hiring from full lifecycle to automated application to offer
- Built well-defined recruitment strategies in partnership with HR and business leaders to stay organized and understand headcount needs by rolling out new operating rhythm for operations
- Develop, deliver and maintain standardized full-cycle recruiting processes and tools to ensure best practice and consistency
- Assess and strategically source for critical pipeline positions including workforce planning, internal talent leverage, passive candidate acquisition, continuous sourcing, and onboarding
- Partner with Capsule Executives and Directors to train, implement new recruiting processes, and identify and drive continuous improvement to ensure speed while maintaining quality
- Includes current trends in talent landscape, recruiting methodologies and tactics
- Sent out weekly executive reporting that outlined percent staffed for each department and our gap to goal for each quarter
- Highlighted areas of opportunity to make data-based decisions that result in positive outcomes for the business by building strong relationships and partnering with the Analytics team
- Ensure a candidate-centric approach that is aligned with both the needs of the candidate and our brand promise by mentoring and training my recruiters on different strategies and ways to move through the process more efficiently
- Ensure diversity and inclusion is embedded in our recruiting processes and approach
- Demonstrate an ability to manage remote business operations and recruiting teams
- Understand the trends of the workforce, what they are asking for and be a conduit back to the HR organization on what we are hearing on the front-line.
Manager, Talent Acquisition
Porch
01.2019 - 01.2021
- Lead talent acquisition recruiting in the United States and Mexico, 15 recruiters 2 coordinators
- Responsible for building out the first insurance division for Porch
- Accomplished the task of hiring 20 insurance reps for our onsite Dallas location in two months
- Continued to identify hiring needs for the remainder of the year and grew the team to over 100 agents by Q4
- Created the first talent acquisition playbook for the company
- Training of all talent acquisition members on the Pre-brief/Post-brief process for US positions
- Training and development of support materials for non-variable US based recruiting for both the TA team and managers
- Deep understanding of all aspects of integration of hiring process with backend HR processes including Levels, Job families, bonus and equity structure
- Overall accountability for operational excellence of US Talent Acquisition process, Ownership of Pre-boarding to Day 0 experience for new hires, Ownership of external recruiting contracts (agencies)
- Development of monthly/quarterly effectiveness metrics for US recruiting, Partnership with MX Talent Acquisition Leader for variable headcount
- Organization and upkeep of Greenhouse, serving as a super user and in-house SME, Onboarding and orientation of all Talent Acquisition users to Greenhouse, thought leadership of integration of Greenhouse into other HRIS systems.
Manager, Talent Acquisition
Redfin
01.2017 - 01.2019
- Lead a team of 6 Recruiters, 2 Recruiting Coordinators
- Lead and built out all Support operations recruiting for the United States and international in Canada
- Rebuilt the department from 48% staffed to 98% staffed in 6 months
- Created the first talent acquisition playbook for operations
- Build well-defined recruitment strategies in partnership with HR and business leaders
- Develop, deliver and maintain standardized full-cycle recruiting processes and tools to ensure best practice and consistency
- Assess and strategically source for critical pipeline positions including workforce planning, internal talent leverage, passive candidate acquisition, continuous sourcing, and onboarding
- Partner with Redfin Executives and Directors to train, implement new recruiting processes, and identify and drive continuous improvement to ensure speed while maintaining quality
- Includes current trends in talent landscape, recruiting methodologies and tactics
- Demonstrate an ability to manage remote business operations and recruiting teams.
Education
Bachelor in Psychology with a minor in Family Studies -
Central Washington University
Skills
- Applicant Tracking Systems (ATS), Greenhouse, Workday, Etc
- Talent management
- Onboarding process
- Company organization
- CRM
- AI Notetaking
- HRIS
- Expert LinkedIn, Indeed, CareerBuilder, Zip Recruiter, HireEZ
- Calendly, Video Calling Platforms: Zoom, Hangouts, Skype, Teams, Google
Accomplishments
- Built Multiple Talent Acquisition departments, including all initial processes, hiring and training recruiters, interview guides, templates and overall recruitment strategy to meet requirements and create a consistent company image.
- Met the requirements of a rapidly growing healthcare-tech Startup company, reduced over 200 temps in our operations department by hiring 200 full-time employees in less than 8 months by creating a 8 week strategic sprint involving process improvement, realigning recruiters, setting metric expectations and milestones.
- Implemented a brand-new Applicant Tracking System (Greenhouse) streamlining the hiring process and candidate experience.
- Created hiring and training playbooks detailing all policies, training, objectives & support for new employees and hiring manager partnerships as a foundation for the talent team to grow and self-serve.
Personal Information
Title: Head of Talent Acquisition
Timeline
Director, Talent Acquisition
Pine Park Health
01.2022 - Current
Manager, Talent Acquisition
Capsule
01.2021 - 01.2022
Manager, Talent Acquisition
Porch
01.2019 - 01.2021
Manager, Talent Acquisition
Redfin
01.2017 - 01.2019
Bachelor in Psychology with a minor in Family Studies -
Central Washington University
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