Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelby Banks

Dallas

Summary

Supportive, efficient, and passenger-focused professional with excellent interpersonal skills, strong attention to detail, and ability to conduct engaging and informative safety demonstrations and presentations. Proactive problem solver with track record working to complete pre-flight operations in a timely manner.

Overview

12
12
years of professional experience

Work History

Flight Attendant

PSA Airlines
11.2023 - Current

•Demonstrating the use of emergency and safety equipment

• Providing additional assistance to passengers with special needs

• Serving beverages, meals and snacks

• Providing instruction, including emergency evacuation procedures, to passengers

• Prepare the plane for takeoff and landing following standard procedures such as walking the aisles to ensure luggage is stowed securely and all passengers have complied with appropriate federal regulations.

• Attend passengers and provide a high level of customer service throughout every flight by greeting each passenger and providing information about airline procedures, seat locations, and inflight services.

Veterinary Care Coordinator

Liberty Animal Clinic
09.2022 - 07.2023
  • Provide customer service such as greet customers, answer questions, process incoming patients, and handle payments
  • Answer calls and schedule appointments appropriately and professionally
  • Able to handle dogs and cats of all breeds and sizes
  • Main duties will be customer service, which includes answering phone calls, checking in/checking out clients, monitoring client and schedule flow, and managing records
  • Selling heartworm and flea control medications while scheduling follow-up appointments

Veterinary Assistant/Receptionist

Godley Station Animal Hospital
01.2015 - 07.2022
  • Provide customer service such as greet customers, answer questions, process incoming patients, and handle payments
  • Update and file patient charts
  • Enter data into a computerized billing program
  • Currently serving as safety manager and overseeing all safety matters in the clinic

Sales Associate

Michaels
04.2013 - 12.2015
  • Ensuring that all customers receive excellent service through direct salesmanship, and prompt and courteous service
  • Assisting customers with questions, needs and purchases
  • Cultivating successful relationships with retail customers

Education

Bachelor of Arts - Liberal Arts & Sciences

Georgia Southern University
Savannah, GA
05.2018

Skills

  • Customer service
  • Customer support (10 years)
  • Strong work ethic
  • Attention to detail
  • Reliability and punctuality
  • Time management
  • Professional appearance
  • Verbal and written communication

Timeline

Flight Attendant

PSA Airlines
11.2023 - Current

Veterinary Care Coordinator

Liberty Animal Clinic
09.2022 - 07.2023

Veterinary Assistant/Receptionist

Godley Station Animal Hospital
01.2015 - 07.2022

Sales Associate

Michaels
04.2013 - 12.2015

Bachelor of Arts - Liberal Arts & Sciences

Georgia Southern University
Shelby Banks