Shelby Baughcum
Hawkinsville,GA
Summary
Professional and industrious receptionist bringing exceptional administrative experience. Organizes and manages simultaneous tasks to support customers and accomplish business goals. Organized scheduler well-versed in all aspects of administrative support.
Overview
5
5
years of professional experience
Work History
Receptionist/Senior CSR
Innovative Therapy Concepts "ITC"
07.2022 - Current
- Confirm appointments, communicate with clients, and update client records.
- Answer phone promptly and direct incoming calls to correct offices.
- Respond to inquiries from callers seeking information.
- Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
- Resolve customer problems and complaints.
- Provide clerical support to company employees by copying, faxing, and filing documents.
- Handle sensitive information with discretion while maintaining strict confidentiality standards.
- Collaborate with management to improve internal processes and procedures for better workflow optimization.
- Assist with onboarding new clients and securing paperwork completion.
- Assist in onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Collect cash, card, and check payments, process transactions and update relevant records.
- Track important information in Microsoft Excel spreadsheets and run reports or generate graphs using data.
Nanny
Nicole Snipes and Ashley Pierce
05.2021 - 07.2022
- Managed children's schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
- Coordinated transportation arrangements for school pick-ups/drop-offs or appointments while prioritizing safety precautions during transit.
- Monitored children's play activities to verify safety.
Cashier
Ga. Bob's BBQ
10.2019 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintain balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Education
Medical Billing And Coding Certification
Middle Ga. State University
Macon, GA06.2024
Health Sciences Core Curriculum
Central Georgia Technical College
Warner Robins, GA08.2022
High School Diploma - College Prep Curriculum
Perry High School
Perry, GA05.2021
High School - College Prep Curriculum
Peach County High School
Fort Valley, GA05.2017
Skills
- Greeting and Seating Clients
- Telephone skills
- Organization skills
- File Management
- Verbal and written communication
- Scheduling appointments
- Customer and client relations
- Spreadsheet tracking
- Time Management
- Problem-solving abilities
- Punctual and Reliable
- Microsoft Office
- Multitasking Abilities
- Self Motivation
- Teamwork and Collaboration
- Adaptability and Flexibility
- Payment Processing
Volunteer Experience
- Christian Veterinary Hospital
- Snaz It Up Hair Salon
- Central Baptist Church Vacation Bible School
- Girl Scouts of America (Christmas Parade)
- Emerald Coast Mud Run for Orphans x 2 years
- Cleaned up local parks with church group
- Macy Easom golf tournament x 2 years
Timeline
Receptionist/Senior CSR
Innovative Therapy Concepts "ITC"
07.2022 - Current
Nanny
Nicole Snipes and Ashley Pierce
05.2021 - 07.2022
Cashier
Ga. Bob's BBQ
10.2019 - 05.2021
Medical Billing And Coding Certification
Middle Ga. State University
Health Sciences Core Curriculum
Central Georgia Technical College
High School Diploma - College Prep Curriculum
Perry High School
High School - College Prep Curriculum
Peach County High School
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