Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Shelby Baughcum

Hawkinsville,GA

Summary

Professional and industrious receptionist bringing exceptional administrative experience. Organizes and manages simultaneous tasks to support customers and accomplish business goals. Organized scheduler well-versed in all aspects of administrative support.

Overview

5
5
years of professional experience

Work History

Receptionist/Senior CSR

Innovative Therapy Concepts "ITC"
07.2022 - Current
  • Confirm appointments, communicate with clients, and update client records.
  • Answer phone promptly and direct incoming calls to correct offices.
  • Respond to inquiries from callers seeking information.
  • Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
  • Resolve customer problems and complaints.
  • Provide clerical support to company employees by copying, faxing, and filing documents.
  • Handle sensitive information with discretion while maintaining strict confidentiality standards.
  • Collaborate with management to improve internal processes and procedures for better workflow optimization.
  • Assist with onboarding new clients and securing paperwork completion.
  • Assist in onboarding of new employees by preparing orientation materials and providing guidance on company policies.
  • Collect cash, card, and check payments, process transactions and update relevant records.
  • Track important information in Microsoft Excel spreadsheets and run reports or generate graphs using data.

Nanny

Nicole Snipes and Ashley Pierce
05.2021 - 07.2022
  • Managed children's schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
  • Coordinated transportation arrangements for school pick-ups/drop-offs or appointments while prioritizing safety precautions during transit.
  • Monitored children's play activities to verify safety.

Cashier

Ga. Bob's BBQ
10.2019 - 05.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintain balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.

Education

Medical Billing And Coding Certification

Middle Ga. State University
Macon, GA
06.2024

Health Sciences Core Curriculum

Central Georgia Technical College
Warner Robins, GA
08.2022

High School Diploma - College Prep Curriculum

Perry High School
Perry, GA
05.2021

High School - College Prep Curriculum

Peach County High School
Fort Valley, GA
05.2017

Skills

  • Greeting and Seating Clients
  • Telephone skills
  • Organization skills
  • File Management
  • Verbal and written communication
  • Scheduling appointments
  • Customer and client relations
  • Spreadsheet tracking
  • Time Management
  • Problem-solving abilities
  • Punctual and Reliable
  • Microsoft Office
  • Multitasking Abilities
  • Self Motivation
  • Teamwork and Collaboration
  • Adaptability and Flexibility
  • Payment Processing

Volunteer Experience

  • Christian Veterinary Hospital
  • Snaz It Up Hair Salon
  • Central Baptist Church Vacation Bible School
  • Girl Scouts of America (Christmas Parade)
  • Emerald Coast Mud Run for Orphans x 2 years
  • Cleaned up local parks with church group
  • Macy Easom golf tournament x 2 years

Timeline

Receptionist/Senior CSR

Innovative Therapy Concepts "ITC"
07.2022 - Current

Nanny

Nicole Snipes and Ashley Pierce
05.2021 - 07.2022

Cashier

Ga. Bob's BBQ
10.2019 - 05.2021

Medical Billing And Coding Certification

Middle Ga. State University

Health Sciences Core Curriculum

Central Georgia Technical College

High School Diploma - College Prep Curriculum

Perry High School

High School - College Prep Curriculum

Peach County High School

Similar Profiles

CREATE PROFILE
Shelby Baughcum