Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelby Beavers

Pikeville,TN

Summary

Compassionate Direct Support Professional with a proven track record at Stars, enhancing clients' quality of life through individualized care plans and effective behavior redirection. Skilled in medication administration and empathetic communication, I advocate for clients' rights while promoting independence and well-being, ensuring a safe and supportive environment.

Overview

9
9
years of professional experience

Work History

Direct Support Professional

Stars
04.2024 - 06.2025
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
  • Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
  • Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
  • Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.
  • Monitored and reported changes in clients' health and well-being, enabling timely interventions.
  • Coordinated with families and other caregivers, ensuring cohesive approach to client support.
  • Administered medication under supervision, ensuring adherence to healthcare plans.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Assisted with daily living activities, running errands, and household chores.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Completed regular check-ins and progress report for each client.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Maintained clean, safe, and well-organized patient environment.

Direct Support Professional

Rhea of Sunshine
01.2021 - 04.2024
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
  • Assisted disabled clients to support independence and well-being.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
  • Transported clients to medical and dental appointments to provide support.
  • Advocated for clients' needs and rights in various settings, enhancing their quality of life.

Cashier

Mapco
06.2020 - 02.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.

Cashier

Daily Stop
05.2019 - 04.2020
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

H&R Block

Receptionist
01.2019 - 05.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Fast Food Employee

Little Caesars
03.2016 - 07.2018
  • Improved customer satisfaction by consistently providing friendly and efficient service.
  • Maintained a clean and hygienic work environment, ensuring compliance with food safety standards.
  • Enhanced teamwork within the staff, promoting collaboration and communication during busy shifts.
  • Resolved customer complaints professionally, maintaining a positive brand image for the restaurant.
  • Managed cash transactions accurately while adhering to company policies regarding safe cash handling procedures.
  • Reduced wait times for customers with prompt order preparation and delivery.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Accurately operated cash register to process customer payments.

Education

Bledsoe County High School
877 Main St Pikeville, TN 37367
05.2017

Skills

  • Time management
  • First aid and safety
  • Behavior redirection
  • Client support
  • Compassionate caregiving
  • Medication administration
  • Behavioral management
  • Housekeeping tasks
  • Decision-making support
  • Direct patient care
  • Transportation
  • Appointment scheduling
  • Disability awareness
  • Problem-solving
  • Multitasking and organization
  • Empathy and patience
  • HIPAA compliance
  • Adaptability and flexibility
  • Verbal and written communication
  • Behavioral support
  • Positive reinforcement
  • De-escalation techniques
  • Record keeping
  • Cultural awareness
  • Emotional intelligence
  • Infection control procedures
  • First aid and CPR
  • Fast learner
  • Critical thinking
  • Ability to lift
  • Clear communication
  • Decision-making

Timeline

Direct Support Professional

Stars
04.2024 - 06.2025

Direct Support Professional

Rhea of Sunshine
01.2021 - 04.2024

Cashier

Mapco
06.2020 - 02.2021

Cashier

Daily Stop
05.2019 - 04.2020

H&R Block

Receptionist
01.2019 - 05.2019

Fast Food Employee

Little Caesars
03.2016 - 07.2018

Bledsoe County High School

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