Shelby Meza

Lifting up to 50 pound boxes

Organizing items into correct spaces

Packing orders to fulfill customers needs

Helping customers over phone to help with their orders

• Assisted customers in product selection, enhancing overall shopping experience.
• Maintained organized merchandise displays, ensuring optimal presentation and accessibility.
• Processed transactions efficiently using point-of-sale systems to ensure accurate sales reporting.
• Trained new staff on operational procedures and customer service best practices.
• Resolved customer inquiries and complaints promptly, fostering positive relationships and loyalty.
• Participated in promotional events, driving customer engagement and increasing foot traffic in-store.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

• Collaborated with team members to meet daily sales goals and improve store performance.
• Implemented inventory management techniques to minimize stock discrepancies and optimize availability.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Solved customer challenges by offering relevant products and services.