Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shelby Biencourt

Tenino,WA

Summary

Organized and dependable professional successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Offering a passion in developing programs to mitigate loss, while driving associate engagement. Driven and dedicated with 16 years of customer service expertise, effective investigative and communication skills to complete and drive results.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Asset Protection and Safety Manager

Lowe's Home Improvement
03.2022 - Current
  • Wrote reports for internal and external crime, burglary, or theft.
  • Controlled reduction of loss inventory by protecting company assets.
  • Built cross-functional relationships with business partners to reduce losses.
  • (APSM) oversees and coordinates programs and processes to minimize loss while maintaining a safe working and shopping environment.
  • Monitors and reports criminal activities (organized retail crime, property crimes)
  • Processes reports regarding external, internal and operational loss.
  • Builds close relationships with law enforcement.
  • Is heavily involved in ORC meetings in the local area.
  • Created and maintained records of security incidents and investigations.
  • Using loss prevention case management software to link various incidents and develop.
  • Uses CCTV to conduct surveillance and develop cases.
  • Coaches and trains associates, and oversees inventory levels to help with shrink and shortages.
  • Responds to violent altercations to keep customers and staff safe.
  • Helps Store Operational Leadership team ensure associates are delivering friendly, professional, timely service to all customers who shop the store.
  • Partners with human resources and associate relations to assist in associate relations cases and associate accidents.
  • Monitors receiving, shipping, and selling patterns for assigned store.
  • Champions initiatives and establishing processes and controls that improve safety/hazmat, shrink, and security outcomes.
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
  • Monitored paperwork procedures to prevent error-related losses.
  • Reviewed and updated store security policies and procedures.

Senior Target Security /Safety Specialist

Target
10.2021 - 03.2022
  • Contribute to a team and support of a secure work environment for all Target team members, temporary workers, vendors and visitors at a Target supply chain building through best practices and physical security program management.
  • Assist in ORC cases involving stolen shipments.
  • Execute strategic routines to identify, prevent and investigate theft and shortage.
  • Lead and/or support projects that contribute to enterprise-wide assets protection initiatives
  • Execute emergency procedures and protocols in the event of emergencies, including incident notification to building leadership.
  • Assist in accurate delivery and shipment of trailers by following best practices and procedures relating to security and trailer management.
  • Support the onboarding of new AP team members.
  • Review and update routines documentation as needed.
  • Use of the workday program is utilized in many tasks.
  • Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
  • Inspected worksites, practices, and gear for compliance with established safety standards.
  • Investigated accidents and incidents to determine root causes and develop corrective actions to address underlying issues.
  • Provided guidance and resources to employees to maintain safety procedures and enhance protection.
  • Collaborated with other departments to integrate safety in all aspects of organization.

Asset Protection/ Safety Associate /interim manager

wal-mart
03.2021 - 03.2022
  • Manage new hire orientation.
  • Controlled reduction of loss inventory by protecting company assets.
  • Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
  • Contacted local authorities and apprehended shoplifters.
  • Patrolled store departments to check for suspicious activities.
  • Maintained secure environment by regularly checking store premises and inspecting security equipment.
  • Implemented loss prevention strategies and programs to minimize shrinkage.
  • Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
  • Wrote reports for internal and external crime, burglary, or theft.
  • Wrote reports outlining activities and results.
  • Kept patrons and employees safe and from criminal activity.
  • Built professional relationships with local law enforcement and other related organizations.
  • Utilized data analysis to identify any security threats and develop solutions to mitigate risks.
  • Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
  • Implemented and maintained loss prevention programs in close collaboration with store management.
  • Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
  • Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
  • Developed and implemented procedures to reduce risk of shoplifting and other loss prevention related issues.
  • Enhanced training processes for both clients and departments to increase overall functionality.
  • Works closely with police to close ORC cases

Police Officer

CITY OF GRANTS PASS
01.2020 - 03.2021
  • Detect and deter crime through community education, problem-solving, and presence in assigned areas using a motor vehicle or on foot
  • Initiate vehicle stops for traffic law violations and take appropriate enforcement action
  • Investigate local, state and federal crimes and traffic collisions by interviewing victims and witnesses to gather detailed information, interviewing and interrogating suspects in accordance with legal requirements, determining appropriate actions to take, and apprehending and arresting suspects
  • Prepare detailed reports, affidavits; participates in preparing cases for trial; and testifies in court proceedings
  • Respond to calls for service, determining if response is emergent or non-emergent
  • Collect and process physical evidence and intelligence by methods to include surveillance, drug testing, photography, video/audio recording, fingerprinting and use of a computer
  • Operates a motor vehicle safely and lawfully in all driving situations
  • Operates firearms, Tasers properly, safely and legally in performance of duties
  • Make independent decision regarding the appropriate course of action in a variety of situation, to include use of force, following department policy, standards and training
  • Deliver excellent customer service to diverse audiences and maintains effective working relationships.
  • Secured crime scenes, gathered evidence, and questioned witnesses.
  • Talked regularly with citizens to establish rapport and become familiar presence in area.
  • Apprehended offenders and conducted interviews and interrogations.
  • Conducted preliminary investigations at scenes of major crimes.
  • Gathered necessary information for court appearances and testified as witness under oath in court.
  • Apprehended suspects, read Miranda Rights, and transported offenders to jail.
  • Built excellent rapport and working relationship with community to build trust and improve upon communication.

Asset Protection/ Safety Associate

wal-mart
03.2019 - 01.2020
  • Manage new hire orientation.
  • Controlled reduction of loss inventory by protecting company assets.
  • Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
  • Contacted local authorities and apprehended shoplifters.
  • Patrolled store departments to check for suspicious activities.
  • Maintained secure environment by regularly checking store premises and inspecting security equipment.
  • Implemented loss prevention strategies and programs to minimize shrinkage.
  • Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
  • Wrote reports for internal and external crime, burglary, or theft.
  • Wrote reports outlining activities and results.
  • Kept patrons and employees safe and from criminal activity.
  • Built professional relationships with local law enforcement and other related organizations.
  • Utilized data analysis to identify any security threats and develop solutions to mitigate risks.
  • Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
  • Implemented and maintained loss prevention programs in close collaboration with store management.
  • Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
  • Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
  • Developed and implemented procedures to reduce risk of shoplifting and other loss prevention related issues.
  • Enhanced training processes for both clients and departments to increase overall functionality.
  • Works closely with police to close ORC cases

Funeral Director/ Embalmer

Hull Funeral Directors
07.2017 - 03.2019
  • Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
  • Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
  • Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
  • Picked up deceased at private homes, hospitals and county morgues.
  • Discussed pre-arranged funeral options and explained pricing to clients.
  • Secured and filed burial permits and made funeral arrangements.
  • Communicated with insurance companies to secure death benefits for payment of services.
  • Closed and secured caskets and led funeral corteges to churches and burial sites.
  • Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
  • Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
  • Performed embalming procedures and updated case study reports.
  • Drafted and published multiple obituaries per week on behalf of families served.
  • Completed death certificates, burial permits and other legal documents for families.
  • Arranged clergy, music and other service details for clients.
  • Worked with cemeteries to schedule grave opening and closing.

Asset Protection/ Safety Associate/Electronics Sales Associate

Walmart
07.2013 - 07.2017
  • Manage new hire orientation.
  • Controlled reduction of loss inventory by protecting company assets.
  • Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
  • Contacted local authorities and apprehended shoplifters.
  • Patrolled store departments to check for suspicious activities.
  • Maintained secure environment by regularly checking store premises and inspecting security equipment.
  • Implemented loss prevention strategies and programs to minimize shrinkage.
  • Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
  • Wrote reports for internal and external crime, burglary, or theft.
  • Wrote reports outlining activities and results.
  • Kept patrons and employees safe and from criminal activity.
  • Built professional relationships with local law enforcement and other related organizations.
  • Utilized data analysis to identify any security threats and develop solutions to mitigate risks.
  • Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
  • Implemented and maintained loss prevention programs in close collaboration with store management.
  • Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
  • Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
  • Developed and implemented procedures to reduce risk of shoplifting and other loss prevention related issues.
  • Enhanced training processes for both clients and departments to increase overall functionality.
  • Works closely with police to close ORC cases

Assistant Manager

Cathy jean
02.2013 - 06.2013
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Created employee schedules to align coverage with forecasted demands.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Monitored security to protect employees, customers and property.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Assistant Manager

Footlocker
02.2011 - 02.2013
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Created employee schedules to align coverage with forecasted demands.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Monitored security to protect employees, customers and property.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Defined clear targets and objectives and communicated to other team members.

Education

BBA - Human Resources

UMass Global
Online
08.2025

Associate of Applied Science - Funeral Science

Mt Hood Community College
Gresham, OR
06.2017

Skills

  • Empathy
  • Constructive Feedback
  • Action Plan Development
  • Operational / Developmental Improvements
  • Incident Reporting
  • Investigation Support
  • Customer Satisfaction
  • Case Report Writing
  • Critical Thinking
  • Team Training / Peer Coaching
  • Understanding of Municipal Codes
  • Conflict Resolution Tactics
  • Complex Problem-Solving

Certification

OREGON Funeral Director / Embalmer License

CPR Certification First Aid Certification

DPSST Public Service Basic Police Academy Certificate

Timeline

Asset Protection and Safety Manager

Lowe's Home Improvement
03.2022 - Current

Senior Target Security /Safety Specialist

Target
10.2021 - 03.2022

Asset Protection/ Safety Associate /interim manager

wal-mart
03.2021 - 03.2022

Police Officer

CITY OF GRANTS PASS
01.2020 - 03.2021

Asset Protection/ Safety Associate

wal-mart
03.2019 - 01.2020

Funeral Director/ Embalmer

Hull Funeral Directors
07.2017 - 03.2019

Asset Protection/ Safety Associate/Electronics Sales Associate

Walmart
07.2013 - 07.2017

Assistant Manager

Cathy jean
02.2013 - 06.2013

Assistant Manager

Footlocker
02.2011 - 02.2013

BBA - Human Resources

UMass Global

Associate of Applied Science - Funeral Science

Mt Hood Community College

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Shelby Biencourt