Shelby Black
Franklin,OH
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Kettering Health Medical Group- Women's Health
06.2021 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Performed medical records management, including filing, organizing and scanning documents.
- Oriented and trained new staff on proper procedures and policies.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
Medical Assistant
Ghandi GI
02.2021 - 06.2021
- Obtained client medical history, medication information, symptoms, and allergies.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Medical Assistant
Amy Brenner MD & Assosicates
06.2019 - 02.2021
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Advance Patient Care Technician
The Little Clinic
04.2018 - 06.2019
- Maintained clean and safe environment to promote patient safety and comfort.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes and prior measurements.
- Conduct biometric screenings, and perform other testing as appropriate.
- Verified patient insurance coverage and collected required co-payments.
- Register and schedule patients
- Communicate with the Nurse practitioner and other team members.
Environmental Technician
Atrim Medical Center
08.2017 - 04.2018
- Reduced hazardous waste by implementing proper waste disposal methods and training staff on sustainable practices.
- Provide high-quality cleaning to each patients room
- Managed time efficiently in order to complete all task within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
Certified Tanning Consultant
Palm Beach Tan
02.2017 - 07.2017
- Contributed to a positive workplace culture by actively supporting coworkers during peak hours or staff shortage situations.
- Handled cash transactions accurately while maintaining strict adherence to company policies regarding financial security.
- Utilized effective communication skills when interacting with both colleagues and clients in person or over the phone.
- Assisted management with inventory control tasks, ensuring adequate stock levels of products at all times.
- Educated potential clients on the benefits of tanning services offered at the salon during promotional events or initial consultations.
- Increased customer satisfaction by providing personalized tanning consultations and recommendations.
Sales Assosciate
Bath and Body Works
10.2016 - 04.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Lifeguard
Franklin City Pool
04.2013 - 08.2016
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
Education
High School Diploma -
Middletown High School
Middletown OH05.2015
No Degree - Psychology
Cleveland State University
Cleveland Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Electronic health records
- Clinical documentation
- Medication administration
- Vital sign monitoring
Certification
- CMA - Certified Medical Assistant
Timeline
Certified Medical Assistant
Kettering Health Medical Group- Women's Health
06.2021 - Current
Medical Assistant
Ghandi GI
02.2021 - 06.2021
Medical Assistant
Amy Brenner MD & Assosicates
06.2019 - 02.2021
Advance Patient Care Technician
The Little Clinic
04.2018 - 06.2019
Environmental Technician
Atrim Medical Center
08.2017 - 04.2018
Certified Tanning Consultant
Palm Beach Tan
02.2017 - 07.2017
Sales Assosciate
Bath and Body Works
10.2016 - 04.2017
Lifeguard
Franklin City Pool
04.2013 - 08.2016
High School Diploma -
Middletown High School
No Degree - Psychology
Cleveland State University
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